Summary
Overview
Work History
Education
Skills
Timeline
Generic

Emma-Jean Boerstler

Denver,CO

Summary

Proficient customer service lead with extensive experience in training and mentoring teams. Skilled in resolving customer complaints and maintaining high service standards, contributing to a significant increase in customer satisfaction ratings. Ready to leverage leadership abilities to drive operational excellence.

Overview

3
3
years of professional experience

Work History

Customer Service Lead

Burlington
Wichita Falls, TX
11.2022 - Current
  • Maintained knowledge of product lines to assist customers effectively with inquiries and concerns.
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
  • Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
  • Provided excellent customer service, addressing concerns promptly and courteously.
  • Strengthened company reputation by delivering exceptional customer service and support.
  • Increased customer service ratings significantly through personable service.

Education

High School Diploma - Chemistry

University of Denver
Denver, CO
06-2029

Associate of Arts - Dual Credit

Vernon College
Vernon, TX

High School Diploma -

Burkburnett High School
Burkburnett
05-2025

Skills

  • Payment processing
  • Cash handling
  • Customer complaint resolution
  • Effective customer service
  • Retail operations management
  • Patience and composure

Timeline

Customer Service Lead

Burlington
11.2022 - Current

High School Diploma - Chemistry

University of Denver

Associate of Arts - Dual Credit

Vernon College

High School Diploma -

Burkburnett High School