Emma Johnson
Indianpolis,IN
Summary
Focused, hardworking and punctual with excellent interpersonal and organizational skills. Looking for a position that uses skills while interfacing with and caring for patients and being the positive and professional face of the company.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Teacher
Indiana School of Phlebotomy
Indianapolis, IN
01.2026 - Current
- Facilitated hands-on training sessions, ensuring students mastered essential phlebotomy techniques and safety protocols.
- Developed and implemented lesson plans for phlebotomy curriculum, enhancing student engagement and learning outcomes.
- Assessed student performance through practical evaluations, providing constructive feedback to promote skill improvement.
- Led workshops on industry standards and best practices, fostering a culture of continuous learning among students.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
CCMA
Journey Road Treatment Center
Indianapolis, Indiana
03.2025 - 12.2025
- Collected, labeled, and stored specimens to ensure accurate and timely testing.
- Conducted patient interviews to gather health history and vital signs for informed clinical decision-making.
- Assisted in diagnostic testing by efficiently collecting and packaging biological specimens to support accurate test results.
- Educated patients on medications, procedures, and physician instructions.
- Assisted healthcare providers in documenting patient encounters during clinical visits.
- Organized and maintained accurate electronic health records for patient information.
- Transcribed medical notes into electronic systems following provider instructions.
- Completed Prior Authorizations to insure timely dispensing of patient medications
- Completed Prior Authorizations to ensure timely dispensing of patient medications
CCMA
Allergy Partners
Fishers, IN
06.2024 - 09.2024
- Coordinated patient appointments via phone and in person to optimize scheduling efficiency.
- Measured vital signs and checked health status to prepare patients for examination.
- Educated patients on allergy shots, related procedures, and physician's instructions to ensure understanding and compliance.
- Maintained inventory of supplies, equipment, and instruments to support uninterrupted facility operations.
- Scheduled appointments for patients via phone and in person.
- Instructed patients and family on how to use EPI at home for symptom relief.
- Disposed of potentially hazardous biological material and contaminated supplies.
CCMA
Community Health Network
Indianapolis, IN
03.2022 - 04.2024
- Collected samples from patients for laboratory testing purposes.
- Maintained cleanliness of examination rooms by regularly sanitizing surfaces and organizing supplies., stocked with necessary supplies and prepared for incoming patients.
- Assessed and monitored patient health conditions, including vital signs such as temperature, pulse rate and blood pressure.
- Responded quickly and effectively in emergency situations utilizing advanced life saving skills when needed.
- Administered injections, medications and treatments as directed by the physician.
- Ensured safe environment for staff and patients by adhering to safety protocols.
- Used sterile techniques to prepare patients for procedures.
- Provided compassionate care to patients by actively listening to their concerns and addressing their needs. to increase comfort and psychological, social and spiritual well-being.
- Administered injections, medications, and treatments per physician's orders.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
CCMA
Journey Road Treatment Center
Indianapolis, IN
09.2021 - 02.2022
- Conducted routine laboratory tests and sample analyses to monitor and support disease management.
- Performed venipuncture and other blood collection procedures according to established standards.
- Collected, labeled, and stored laboratory specimens accurately to ensure reliable testing results.
- Educated patients about medications, procedures and physician's instructions.
- Prepared treatment rooms for patient examinations.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
- Educated patients on medications, procedures, and physician's instructions to enhance understanding and compliance.
- Conducted routine laboratory tests and sample analyses to monitor diseases.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
Front Desk Associate
Massage Envy
Indianapolis, IN
03.2021 - 09.2021
- Answered phones to address customer inquiries and directed calls to appropriate staff members.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Answered phones to respond to customer inquiries and transfer calls to appropriate staff members.
- Welcomed patrons at front desk and fostered positive interactions during check-in process.
- Resolved customer complaints and ensured complete satisfaction through effective issue management.
- Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
- Thoroughly cleaned floors by sweeping, mopping, and polishing to maintain cleanliness standards. and surfaces by sweeping, mopping, dusting and polishing.
- Stocked, sanitized, cleaned and inspected restrooms.
- Efficiently disposed of waste by collecting trash bags and placing them in designated receptacles. and gathered individual trash bags to place in receptacles.
- Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
- Restocked supplies, replacing toiletries, liners and soaps.
Medical Office Staff
Journey Road Treatment Center
Indianapolis, IN
08.2019 - 01.2021
- Streamlined prescription filing system for better accessibility and efficiency.
- Strictly adhered to confidentiality protocol (HIPAA) regarding client information and documents.
- Supervised daily operations, ensuring compliance with treatment protocols and safety regulations.
- Developed and implemented patient care plans in collaboration with multidisciplinary teams.
- Trained new staff on operational procedures and best practices for patient support.
Education
CCMA - CCMA EKG And Phlebotomy
Indianapolis School of Phlebotomy
Indianapolis09-2021
High School Diploma -
Cathedral High School
Indianapolis, IN05-2019
CPT - Phlebotomy
Indiana School of Phlebotomy
Indianapolis, IN10-2025
Skills
- Classroom management
- Student assessment
- Lesson planning
- Student support
- Curriculum development
- Google Drive and Microsoft Office
- Document management
- Scanning and copying
- Epic, AdvancedMD, and Practice Fusion systems
- Sample and specimen collection
- Venipuncture
- Order of draw
Certification
CCMA
CPT
Experience
[]
Education and Training
other,other
Timeline
Teacher
Indiana School of Phlebotomy
01.2026 - Current
CCMA
Journey Road Treatment Center
03.2025 - 12.2025
CCMA
Allergy Partners
06.2024 - 09.2024
CCMA
Community Health Network
03.2022 - 04.2024
CCMA
Journey Road Treatment Center
09.2021 - 02.2022
Front Desk Associate
Massage Envy
03.2021 - 09.2021
Medical Office Staff
Journey Road Treatment Center
08.2019 - 01.2021
High School Diploma -
Cathedral High School
CCMA - CCMA EKG And Phlebotomy
Indianapolis School of Phlebotomy
CPT - Phlebotomy
Indiana School of Phlebotomy