Emma Kalk
Grand Forks,ND
Summary
Adaptable professional with a strong background in customer service and archival management. Known for excellent verbal and written communication skills, with a focus on listening and problem-solving to enhance user experiences.
Overview
2
2
years of professional experience
Work History
Front Desk Receptionist
Holiday Inn Express Hotel Suites
05.2024 - Current
- Greeted guests and managed check-in/check-out processes efficiently.
- Answered phone inquiries and provided information on hotel services and amenities.
- Managed reservation systems to ensure accurate bookings and availability updates.
- Coordinated with housekeeping staff to maintain room readiness for guest arrivals.
- Monitored lobby area to maintain cleanliness and a welcoming environment for guests.
- Assisted in training new reception staff on operational procedures and software usage.
- Resolved guest complaints promptly, ensuring high levels of customer satisfaction.
Special Collections Intern
University of North Dakota
05.2025 - 08.2025
- Curated and organized archival materials to enhance accessibility for research purposes.
- Assisted in digitization projects, improving preservation and retrieval processes for historical documents.
- Conducted inventory assessments to maintain accurate records of archive collections.
- Collaborated with library staff to develop user-friendly guides for archival resources.
- Enhanced archival collection organization by implementing efficient cataloging and indexing techniques.
- Updated finding aids regularly to reflect accurate information about the archive''s holdings, facilitating easier navigation for users.
Education
Bachelor of Arts - History
University of North Dakota
Grand Forks, ND08-2026
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Team collaboration
- Verbal and written communication
- Work prioritization
Timeline
Special Collections Intern
University of North Dakota
05.2025 - 08.2025
Front Desk Receptionist
Holiday Inn Express Hotel Suites
05.2024 - Current
Bachelor of Arts - History
University of North Dakota