Emma Karp
Princeton
Summary
Results-oriented Hotel Operations Manager and Sales Leader specializing in revenue optimization and customer relationship management. Adept at leveraging market analysis and innovative marketing strategies to enhance hotel visibility and drive client engagement. Proven success in mentoring teams and improving operational efficiencies.
Overview
10
10
years of professional experience
Work History
Director of Sales and Marketing
Home2 Suites By Hilton
New Brunswick
08.2022 - Current
- Develop and implement innovative marketing strategies for hotel visibility and engagement.
- Conduct market research and competitor activity to identify trends and inform strategic decision-making to exceed GOP.
- Elevate sales revenue by cultivating relationships with clients and prospecting new accounts.
- Acquired major client contracts through delivery of compelling proposals and site tours emphasizing value and exceptional customer care.
- Develop and oversee annual budgets to ensure optimal financial performance while allocating resources for business growth.
Sales Associate
CarShop
South Brunswick
01.2021 - 08.2022
- Fostered relationships with customers to elevate satisfaction and drive repeat business.
- Trained and mentored new sales associates on customer service best practices, automotive sales process, and product knowledge.
Complex Operations Manager
Crowne Plaza & Holiday Inn Express
Plainsboro
05.2016 - 03.2020
- Developed and implemented process improvements to enhance team productivity; trained and mentored staff, fostering skill development and team cohesion.
- Supervised daily operations, promoting streamlined communication among departments and maintaining adherence to company policies and brand standards.
- Facilitated regular team meetings to align goals and address challenges proactively.
- Reconciled daily revenue; paid and prepared vendor invoices for two hotels and a conference center.
Education
Business Administration -
Barry University
Miami, FLSkills
- Customer relationship management
- Revenue optimization
- Strategic planning
- Data analysis
- Team leadership
- Negotiation skills
- Sales Training
- Problem solving
- Client engagement
Awards
Manager of the 1st Quarter (2020), Manager of the 2nd Quarter (2019), 6x Sales Consultant of the Month (2021-2022)
Languages
English - Native, Spanish - Professional Working
Timeline
Director of Sales and Marketing
Home2 Suites By Hilton
08.2022 - Current
Sales Associate
CarShop
01.2021 - 08.2022
Complex Operations Manager
Crowne Plaza & Holiday Inn Express
05.2016 - 03.2020
Business Administration -
Barry University