Emma Kautzky
Phoenix,AZ
Summary
Organized server with 14 years of customer service experience, excelling in multitasking and efficiency in fast-paced environments. Known for enhancing dining experiences through effective communication and teamwork. Specializes in time management and conflict resolution, ensuring high customer satisfaction. Proven ability to adapt to diverse customer needs while maintaining productivity.
Overview
8
8
years of professional experience
Work History
Server/Bartender/Assistant Catering Manager
Dilla Libre
Phoenix, Arizona
09.2023 - Current
- Manages all front-of-house positions, ensuring timely service and operations.
- Executes opening and closing duties, including the setup of the dining area and restocking supplies.
- Prepares beverages according to recipes while maintaining a clean bar setup.
- Creates proposals for food truck and catering services, including wedding tastings for event planning.
- Makes sure the food truck arrives at events, set up properly, and ready to operate with menu selections.
Assistant General Manager
Verano Holdings
Buchanan, MI
01.2021 - 08.2023
- Placed new inventory orders, and oversaw correct restocking procedures to maintain operational standards.
- Managed store cash intake with high accuracy, and prepared daily bank deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Utilized MS Office and Excel to analyze data and create spreadsheets.
- Managed daily operations of the store, including scheduling and supervising staff.
Personal Trainer/Manager
Equilibrium
New Buffalo , MI
05.2020 - 10.2020
- Demonstrated safe and proper exercise techniques to clients.
- Studied multiple programs to provide health education, wellness and fitness program development to clients.
- Increased membership enrollment by using innovative sales and promotional techniques.
- Communicated with clients to determine goals and performed client assessments.
- Organized files and created new systems for personal fitness plans, records and contracts.
Event Bartender/Beverage Cart Attendant
Whittaker Woods
New Buffalo, MI
04.2017 - 05.2018
- Engaged guests in conversation while mixing drinks to create a friendly atmosphere at the bar area.
- Assisted with setup and breakdown of events, including moving tables and chairs and setting up decorations.
- Maintained knowledge of current menu items, specialty cocktails, craft beers, wines, spirits.
- Stock the beverage cart fully to engage in rounds on the golf course.
- Organized the beverage cart in an orderly fashion to ensure customer satisfaction.
Education
High School Diploma -
River Valley High School
Three Oaks, MI06-2011
Skills
- METRC certification
- Data entry
- Time management
- Multitasking
- Sales strategy
Timeline
Server/Bartender/Assistant Catering Manager
Dilla Libre
09.2023 - Current
Assistant General Manager
Verano Holdings
01.2021 - 08.2023
Personal Trainer/Manager
Equilibrium
05.2020 - 10.2020
Event Bartender/Beverage Cart Attendant
Whittaker Woods
04.2017 - 05.2018
High School Diploma -
River Valley High School
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