Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
References
Timeline
Generic

Emma Lackey

Jacksonville

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Assistant Manager

Zaxbys
Anniston
08.2019 - Current
  • Assisted in training new team members on company policies and procedures.
  • Managed daily operations to ensure a smooth workflow in the restaurant.
  • Oversaw customer service initiatives to enhance guest satisfaction and loyalty.
  • Resolved customer complaints promptly to ensure a positive dining experience.
  • Maintained up-to-date knowledge of company products and services.
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Managed customer service inquiries and complaints in a timely manner.
  • Resolved conflicts between team members in an effective manner.
  • Organized training sessions for new hires to familiarize them with the workplace environment.

Education

Bachelor of Science - Criminal Justice

Jacksonville State University
Jacksonville, AL
08-2025

Skills

  • Conflict resolution
  • Customer service
  • Team leadership
  • Employee training
  • Operational strategy
  • Time management
  • Verbal and written communication
  • Google drive
  • Multitasking and organization
  • Recruiting and interviewing
  • Closing oversight
  • Customer relations

Accomplishments

  • Leadership roles ranging from Certified Trainer to Assistant Manager
  • Member of National Honor Society of Leadership and Success

Certification

  • ServSafe Certified since August 2023

References

References available upon request.

Timeline

Assistant Manager

Zaxbys
08.2019 - Current

Bachelor of Science - Criminal Justice

Jacksonville State University

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