Emma Liptak
Huntley,IL
Summary
Proven Restaurant Server with a track record of enhancing customer satisfaction and optimizing sales, notably at Texas Roadhouse Restaurant. Skilled in dining area maintenance and food and beverage pairings, I excel in high-volume dining environments by leveraging strong communication skills and a professional demeanor to foster repeat business.
Overview
2
2
years of professional experience
Work History
Restaurant Server
Texas Roadhouse Restaurant
Crystal Lake, IL
04.2023 - Current
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Cleaned tables and chairs to prepare dining area for next customers.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Filled condiments and napkin containers during slack periods.
- Completed opening and closing checklists to ensure smooth restaurant operations.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Complied with safety procedures when handling food items or cleaning materials.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Restaurant Server
Chili's Restaurant
Algonquin, IL
10.2022 - 03.2023
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Stocked server areas with supplies before, during and after shifts.
- Delivered beverages, appetizers, entrees, and desserts to guests in an efficient manner.
- Stocked service areas with supplies during slow periods.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Maintained positive relationships with co-workers and customers alike through friendly communication.
- Operated POS terminals to input orders, split bills and calculate totals.
Education
High School Diploma -
Huntley High School
Huntley, IL05-2021
Skills
- Dining area maintenance
- Food and beverage pairings
- Special dietary requirements
- Table management
- High volume dining
- Register operation
Timeline
Restaurant Server
Texas Roadhouse Restaurant
04.2023 - Current
Restaurant Server
Chili's Restaurant
10.2022 - 03.2023
High School Diploma -
Huntley High School
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