Emma Lorenzoni
Brookfield,CT
Summary
Experienced restaurant hostess with a passion for delivering exceptional customer service and creating memorable dining experiences. Skilled in greeting guests, managing reservations, and ensuring smooth seating operations. Adept at maintaining a welcoming atmosphere and resolving guest inquiries and concerns promptly and courteously. Additionally, proficient in hosting children's parties, where I bring creativity, energy, and enthusiasm to organize and execute fun and engaging activities tailored to different age groups. Committed to providing a high level of hospitality and ensuring every guest leaves with a smile.
Overview
5
5
years of professional experience
Work History
Hostess
Terrain Cafe
02.2024 - Current
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Party Host
Xtreme Play
04.2021 - 04.2023
- Supervised children's activities, maintaining happiness, safety and well-being.
- Decorated and set tables in accordance with party themes and age groups.
- Resolved conflict to maintain fun, positive and safe event environments.
- Prepared and served food and drinks to guests, meeting hygiene and safety standards.
- Ability to engage with children of various ages and backgrounds in friendly and approachable manners.
- Managing multiple tasks simultaneously, such as coordinating activities, supervising children, and ensuring the party runs smoothly.
Child Care Worker
Children's Movement Center
01.2019 - 08.2020
- Maintained effective schedule balance between rest periods, active play and instruction
- Monitored entrances and exits to maintain safety and organized environments
- Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs
- Applied positive behavior management techniques to enhance social interactions and emotional development
- Maintained group discipline through positive reinforcement, and behavior modeling
- Managed safety and security of all children under care
- Kept all areas neat, clean and properly sanitized.
Counselor in Training
Huckleberry Youth Programs
06.2019 - 08.2019
- Instructed participants on activities' goals, procedures and safety considerations to promote beneficial outcomes for all campers
- Collaborated with other camp counselors to design fun and enriching learning activities for campers
- Maintained facility, equipment and vehicles to promote safe and secure environment for campers and staff
- Followed established emergency procedures to enable best possible resolution of incidents
- Kept athletic and games equipment and facilities organized and maintained
- Provided clear instruction to activity and program participants to deliver fun and safety.
Education
Associate of Science - Political Science
Naugatuck Valley Community College
Waterbury, CT05.2025
General Studies -
Brookfield High School
Brookfield, Connecticut06.2022
Skills
- Customer Service
- Effective Multitasking
- Patience and Empathy
- Phone Etiquette
- Age-Appropriate Activities
- Attention to Detail
- Engaging personality
- Art and Craft Activities
Timeline
Hostess
Terrain Cafe
02.2024 - Current
Party Host
Xtreme Play
04.2021 - 04.2023
Counselor in Training
Huckleberry Youth Programs
06.2019 - 08.2019
Child Care Worker
Children's Movement Center
01.2019 - 08.2020
Associate of Science - Political Science
Naugatuck Valley Community College
General Studies -
Brookfield High School
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