Summary
Overview
Work History
Education
Skills
Timeline
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Emma Manser

Menasha,WI

Summary

I am a responsible and passionate Barista Shift Manager with 1.5 years of hands-on experience supervising employees and overseeing day-to-day operations. I am able to maintain a professional demeanor while still creating a fun and inclusive work environment. I am eager to take on challenges, learn new things and prove my capabilities.

Overview

5
5
years of professional experience

Work History

Barista Shift Supervisor

Scooters Coffee Shop
10.2022 - Current
  • Trained and supervised new and existing team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
  • Fostered a positive work atmosphere with clear communication, strong teamwork, and proactive problem-solving strategies.
  • Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
  • Served customers efficiently and created strategies to prevent delays.
  • Restocked and cleaned stations to maintain cleanly and operable standards.
  • Boosted sales through the promotion of seasonal beverages and upselling food items to customers.
  • Resolved customer complaints professionally, demonstrating empathy while finding solutions in line with company policies.
  • Generated friendly atmosphere by encouraging employees to greet and speak to customers.
  • Streamlined operations for increased efficiency by expertly delegating tasks.

ClickList Associate

Kroger
08.2020 - 06.2021
  • Assisted customers and resolved issues promptly.
  • Assisted coworkers during peak hours to ensure timely completion of all tasks without sacrificing quality of service .
  • Trained new associates, sharing best practices and promoting a positive team environment.
  • Streamlined order picking and packing processes for quicker turnaround times.
  • Established rapport with repeat customers, fostering loyalty through personalized assistance and recommendations.
  • Reduced errors in order fulfillment with thorough accuracy checks and attention to detail.

Front of House Employee

Chick-fil-A
08.2019 - 03.2020
  • Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.

Education

Digital Marketing Certificate - Digital Marketing And Communications

Fox Valley Technical College
Appleton, WI
05.2023

High School Diploma -

Little Chute High School
Little Chute, WI
05.2021

Skills

  • Barista Training
  • Drink preparation speed
  • Cash Handling Accuracy
  • Product Upselling
  • Adaptability to Change
  • Customer Service
  • Team Building and Leadership
  • Employee Management
  • Complaint Handling
  • Bank Deposits
  • Marketing and Promotions

Timeline

Barista Shift Supervisor

Scooters Coffee Shop
10.2022 - Current

ClickList Associate

Kroger
08.2020 - 06.2021

Front of House Employee

Chick-fil-A
08.2019 - 03.2020

Digital Marketing Certificate - Digital Marketing And Communications

Fox Valley Technical College

High School Diploma -

Little Chute High School

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Emma Manser