Emma Martin
Knoxville,TN
Summary
Outgoing and friendly, with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality.
Overview
2
2
years of professional experience
Work History
Lead Intake
Pro Source Home Buyers
05.2023 - Current
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Kept high average of performance evaluations.
- Called prospective customers in designated market area to qualify leads.
- Handled customer inquiries and suggestions courteously and professionally.
Hostess
Connors Steak And Seafood
08.2022 - 01.2023
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Barista
Silver Birch Ranch
05.2021 - 08.2021
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
Education
High School Diploma -
Homeschooled
Knoxville, TN05.2023
Skills
- Exceptional Customer Service
- Problem-solving
- Teamwork
- Communication
- Organizational skills
- Compassion
- Time Management
- Fast Learner
- Hard Working and Diligent
Timeline
Lead Intake
Pro Source Home Buyers
05.2023 - Current
Hostess
Connors Steak And Seafood
08.2022 - 01.2023
Barista
Silver Birch Ranch
05.2021 - 08.2021
High School Diploma -
Homeschooled
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