Emma Martin
Hillsboro,OR
Summary
Dynamic Department Manager with a proven track record at McDonald’s, enhancing customer satisfaction and streamlining inventory to reduce waste. Expert in staff management and team leadership, fostering a collaborative environment and driving significant process improvements. Skilled in customer service and adept at conflict resolution, consistently achieving company-wide objectives.
Overview
5
5
years of professional experience
Work History
Department Manager
McDonald’s
Hillsboro, OR
06.2020 - Current
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
Education
Century High School
Hillsboro, OR2022
Skills
- Customer service
- Staff management
- Team leadership
- Team supervision
- Task delegation
- Training and development
Timeline
Department Manager
McDonald’s
06.2020 - Current
Century High School