Emma McClanahan
Mechanicsville
Summary
Dynamic professional with a strong background in customer service at Plato's Closet, recognized for enhancing customer experiences and fostering loyalty. Skilled in cash handling and team collaboration, I consistently delivered high-quality service and exceeded client expectations, contributing to a positive shopping atmosphere and operational efficiency.
Overview
2
2
years of professional experience
Work History
Cashier
Platos's Closet
07.2024 - 12.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Answered questions about store policies and addressed customer concerns.
- Enhanced shopping experience, provided product information and location assistance.
- Enhanced customer service experience by efficiently processing purchases and returns.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
- Improved efficiency, organized checkout area for optimal workflow.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Worked with floor team and managers to meet wide range of customer needs.
- Learned duties for various positions and provided backup at key times.
Caricature Artist
Kamans Art Shoppes
04.2023 - 07.2024
- Contributed positively to event atmosphere by engaging guests with entertaining stories while creating their caricatures.
- Provided outstanding customer service during events, addressing concerns promptly and ensuring guest satisfaction.
- Continually honed artistic skills through regular practice sessions, staying up-to-date with industry trends and developments in technology.
- Enhanced brand visibility through social media promotion, highlighting completed works and satisfied clients'' testimonials.
- Collaborated with clients to create customized caricatures that accurately captured their unique personalities and preferences.
- Collaborated with fellow artists to exchange ideas, techniques, and constructive feedback, leading to continuous improvement in artistic abilities.
- Improved productivity by efficiently managing multiple projects simultaneously without compromising quality or timeliness of deliverables.
- Effectively managed inventory of supplies to ensure adequate stock levels for upcoming events while minimizing costs associated with over-purchasing materials.
- Maintained a well-organized portfolio showcasing diverse styles and themes, appealing to a wide range of potential clients.
- Enhanced customer satisfaction by delivering high-quality caricature drawings in a timely manner.
- Exceeded client expectations by incorporating unique personal touches into each artwork piece that showcased individuality while maintaining professional standards in craftsmanship quality.
- Developed art and design concepts.
- Experimented with variety of styles and techniques to produce unique works of art.
- Consulted with clients to discuss commission ideas and style preferences to create mutually agreeable project parameters.
- Contributed to creative process through original ideas and inspiration.
- Produced sketches and drafts to refine artwork before completion.
Education
High School Diploma -
Hanover Highschool
Mechanicsville, VA06-2024
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Team collaboration
- Cash handling
- Customer service excellence
- Customer relations
- Written and verbal communication
- Cash register systems
- Cash management
- Payment processing
Timeline
Cashier
Platos's Closet
07.2024 - 12.2024
Caricature Artist
Kamans Art Shoppes
04.2023 - 07.2024
High School Diploma -
Hanover Highschool
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