Emma Measley
Saint Simons Island,GA
Summary
Dedicated restaurant hostess with strong skills in customer service, multitasking, and guest relations. Proven ability to manage high-pressure situations while ensuring optimal guest experiences.
Overview
4
4
years of professional experience
Work History
Restaurant Hostess
Crab Trap
Saint Simons Island, GA
09.2022 - Current
- Greeted and seated guests, ensuring timely and courteous service.
- Managed reservations and waitlists using digital booking systems.
- Collaborated with servers to optimize seating arrangements during peak hours.
- Trained new host staff on front-of-house procedures and customer service standards.
- Assisted in maintaining cleanliness and organization of entrance and waiting areas.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Processed customer transactions efficiently using point-of-sale system.
- Maintained accurate cash drawer, ensuring funds matched register totals.
- Assisted clients with retail purchases by providing product knowledge and recommendations based on their individual needs.
Restaurant Hostess
Brogans North
Saint Simons Island, GA
01.2022 - 01.2023
- Monitored dining area for guest satisfaction, addressing concerns promptly.
- Developed strategies to enhance guest experience through personalized service.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
Education
Economics
Georgia College And State University
Milledgeville, GA05.2028
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Active learning
- Conflict resolution
- Cash handling
- Assertiveness
- POS system operations
- Handling complaints
- Guest relations
- Coordinating tasks
Affiliations
- AOII sorority, which has involved me in many volunteer work opportunities in college.
Timeline
Restaurant Hostess
Crab Trap
09.2022 - Current
Restaurant Hostess
Brogans North
01.2022 - 01.2023
Economics
Georgia College And State University