Summary
Overview
Work History
Education
Skills
Active Chi Omega Sorority Member
Timeline
Generic

Emma Mettle

New Bern,NC

Summary

Organized childcare professional adept at staying organized and managing hectic schedules. Adheres to kind and compassionate approach when dealing with discipline issues. Career history serving individual families with multiple children in both live-in and live-out scenarios.

Overview

4
4
years of professional experience

Work History

Restaurant Hostess

Jacks On The Waterfront
06.2023 - Current
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Relayed guest comments or suggestions to manager on duty for further action.

Restaurant Hostess

Coral Bay
05.2022 - 06.2023
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.

Private Nanny

Family Friends & Others
04.2020 - 12.2022
  • Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
  • Oversaw household duties such as light housekeeping tasks or running errands when required.
  • Played games, worked on puzzles, and read books to young children.
  • Prepared healthy, age-appropriate snacks and meals.
  • Built positive and nurturing environments to support child social and emotional growth.
  • Monitored schedules to maintain sleeping, eating, and school schedules for children.
  • Supported emotional growth by helping children navigate conflicts with empathy and understanding while teaching problem-solving skills.

Education

Bachelor of Science - Cell And Molecular Biology

Appalachian State University
Boone, NC
12.2024

Skills

  • Customer Service
  • Strong multitasking
  • Greeting guests
  • Active Learning
  • Up-selling techniques
  • Detail Oriented
  • Professional Appearance
  • Reliable and Trustworthy
  • Sales and Marketing
  • Infant care experience
  • Toddler care experience
  • Activity Planning

Active Chi Omega Sorority Member

As an active member of Chi Omega, I have spent 4 years collaborating with other to raise money for the make a wish foundation as well as local organizations within the college town. This involved fundraisers such as: thrift markets, battle of the bands, and flower bouquet making. Along with this, I have spent time as banner chair; which involved making colorful and eye catching banners to bring attention to upcoming events such as: formals, fundraisers, and sisterhood events. Much of this position has involved collaborating with the apparel chair to making coordinating designs for the chapter. I have also served as director of programming in which I was in charge of overseeing that every position worked together through cross-programming to get the best out of every position. 

Timeline

Restaurant Hostess

Jacks On The Waterfront
06.2023 - Current

Restaurant Hostess

Coral Bay
05.2022 - 06.2023

Private Nanny

Family Friends & Others
04.2020 - 12.2022

Bachelor of Science - Cell And Molecular Biology

Appalachian State University

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Emma Mettle