Hi, I’m
Emma Mitsdarfer
Williamsport,PA
Summary
Highly motivated rising college senior with engaging personality and flexible approach. Upbeat, friendly and anticipating needs to facilitate satisfactory results. Dependable and successful while providing fast, high-quality customer service to guests. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers,
Overview
6
years of professional experience
Work History
Pier 87 LLC, Williamsport, PA
Server
2021.06 - Current (3 years & 3 months)
Job overview
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Red Lobster, Williamsport, PA
Server/Bartender/Lead Hostess
2018.12 - Current (5 years & 9 months)
Job overview
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Answered customer questions about hours, seating and menu information.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
GIANT Food Stores, LLC, Williamsport, PA
Cashier
2020.04 - 2021.02 (10 months)
Job overview
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Education
Pennsylvania College of Technology , Williamsport, PA
Bachelor of Science from Business Administration
05.2023
University Overview
- Joshua R. Geary Scholarship Recipient
- Penn College Retirees Scholarship Recipient
- Alvin Bush Family Scholarship Recipient
- 3.662 GPA
- Relevant Coursework: Human Resource Management & Small Business Management
Skills
- Team Player
- Transactions and Cash Handling
- Guest Accommodations
- Reading Comprehension
- Strong Communication and Interpersonal Skills
- Computer Proficiency and Microsoft Office
- Adaptable and Flexible
- Excellent Written and Verbal Communication
- Sales and Promotions
- Customer Satisfaction
Timeline
Server
Pier 87 LLC
2021.06 - Current (3 years & 3 months)
Cashier
GIANT Food Stores, LLC
2020.04 - 2021.02 (10 months)
Server/Bartender/Lead Hostess
Red Lobster
2018.12 - Current (5 years & 9 months)
Pennsylvania College of Technology
Bachelor of Science from Business Administration
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