Emma Mole
Dublin,GA
Summary
Proven to excel in high-pressure environments, I leveraged my problem-solving and relationship-building skills at Aubri Lanes, enhancing guest satisfaction and streamlining operations. Expert in scheduling and conflict resolution, I significantly improved service efficiency and member experience, demonstrating a commitment to excellence and teamwork.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Restaurant Hostess
Aubri Lanes at the Club at Lake Sinclair
Milledgeville, GA
07.2023 - Current
- Answer incoming calls with appropriate greeting and provide information about menu items or services offered.
- Distribute menus to guests, lead to tables and give initial information about service staff or specials.
- Inform patrons of establishment specials and promotions.
- Stock server areas with supplies before, during and after shifts.
- Greet incoming guests to escort to assigned dining area and present menus.
- Perform opening and closing duties such as restocking supplies and cleaning work areas.
- Develop long-term relationships with customers to increase opportunities for repeat business.
- Pick up members of the club from the dock.
- Resolve customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Manage reservations, waitlists, and special requests for large parties.
Education
Bachelor of Arts - Marketing
Georgia College And State University
Milledgeville, GASkills
- Problem-solving
- Scheduling
- Relationship building
- Organization
- Conflict resolution
- Task prioritization
Affiliations
- Played soccer throughout high school
Accomplishments
- High school honor graduate
- Hope Scholarship Recipient
- HOBY (Hugh O'Brian Youth Leadership)
Certification
- CPR Certified
Timeline
Restaurant Hostess
Aubri Lanes at the Club at Lake Sinclair
07.2023 - Current
Bachelor of Arts - Marketing
Georgia College And State University
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