Emma Morrison
Jacksonville,FL
Summary
Results-driven Overnight Manager with expertise in customer service, team training, and operational efficiency. Proven ability to resolve issues swiftly while maintaining high satisfaction levels and ensuring compliance with safety protocols.
Overview
9
9
years of professional experience
Work History
Overnight Manager
RaceTrac
Saint Augustine, FL
07.2023 - Current
- Help count and order inventory
- Supervised overnight operations to ensure compliance with safety and security protocols.
- Trained and mentored team members on customer service best practices and operational procedures.
- Resolved customer complaints promptly, maintaining high satisfaction levels through effective problem-solving.
- Coordinated cash handling procedures, ensuring accuracy in nightly deposits and financial reporting.
- Have the ability to delegate tasks in order to fit associate ability to compete in a timely manner
- Can sign in vendors and make sure that product in rotated properly.
- Contributed to the reduction of shrinkage levels by enforcing loss prevention policies and conducting regular security checks throughout the night shift.
- Able to keep my associates on task with task list that fit their working style while having them complete them on time.
- Mitigated operational risks during overnight hours by developing contingency plans for emergency situations or unexpected occurrences.
- Improved customer satisfaction by addressing concerns promptly and providing exceptional service during overnight hours.
- Managed inventory levels, minimizing waste while ensuring availability of essential ingredients.(Increased hot food sale by 36%)
Overnight Stocker
Walmart
Palatka, FL
06.2021 - 07.2023
- Stocked shelves efficiently to ensure product availability and accessibility.
- Organized backroom inventory to optimize space and streamline restocking processes.
- Collaborated with team members to maintain store cleanliness and safety standards.
- Assessed product expiration dates during stocking to minimize waste and ensure freshness.
- Assisted in seasonal inventory preparation, ensuring timely product displays and promotions.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Scanned shelves and product cases to locate expired, outdated, and spoiled items.
- Maintained neat, organized stockroom free of hazards.
- Maintained a safe working environment by adhering to company safety procedures and promptly addressing potential hazards.
- Provided excellent customer service when encountering early morning shoppers, answering questions, and offering assistance as needed.
- Responded to customer queries and complaints regarding stock and merchandise to resolve issues and increase satisfaction.
- Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
- Improved overall inventory management with consistent attention to detail during stock rotation and labeling tasks.
- Reduced inventory discrepancies by accurately counting and documenting incoming merchandise shipments.
- Facilitated smooth transitions between shifts by effectively communicating completed tasks and pending responsibilities to oncoming staff members.
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
- Greeted customers and directed to requested products.
- Interacted with guests in friendly and knowledgeable way.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
BOH Manager
Zaxby's Chicken Fingers & Buffalo Wings
Palatka, FL
05.2017 - 05.2021
- Streamlined kitchen operations to enhance efficiency and reduce wait times.
- Trained and mentored staff on food safety and quality standards.
- Implemented inventory management systems to optimize stock levels and minimize waste.
- Coordinated scheduling to ensure adequate staffing during peak hours.
- Developed standard operating procedures to maintain consistency in food preparation.
- Monitored compliance with health regulations, resulting in improved inspection scores.
- Led team meetings to foster communication and address operational challenges.
- Streamlined communication channels between FOH and BOH teams to improve overall restaurant efficiency.
- Ensured compliance with all relevant food safety regulations through regular audits of kitchen practices.
- Trained new staff members on proper kitchen techniques, leading to increased productivity and workplace safety.
- Developed effective strategies for reducing wait times during peak hours, resulting in improved customer satisfaction.
- Resolved conflicts among employees quickly and professionally, fostering positive team dynamics.
- Managed food preparation processes, ensuring consistently high-quality dishes for guests.
- Packed and unpacked shipments, reporting discrepancies and keeping precise log of receipts.
- Motivated staff to perform at peak efficiency and quality.
- Oversaw food preparation and monitored safety protocols.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
Education
High School Diploma -
Q. I. Roberts High School
Florahome, FL05-2021
Skills
- Motivational skills
- Policy enforcement
- Customer service
- Inventory monitoring
- Vendor relations
- Shelf restocking
- Delegation proficiency
- Staff training experience
- Positive attitude
- Teamwork and collaboration
- Time management
- Attention to detail
- Problem-solving abilities
Timeline
Overnight Manager
RaceTrac
07.2023 - Current
Overnight Stocker
Walmart
06.2021 - 07.2023
BOH Manager
Zaxby's Chicken Fingers & Buffalo Wings
05.2017 - 05.2021
High School Diploma -
Q. I. Roberts High School