Emma Mueller
Amana
Summary
Dynamic sales associate with a proven track record at Chocolaterie Stam, excelling in customer service and visual merchandising. Known for enhancing customer engagement and driving sales through effective product knowledge and teamwork. Reliable and outgoing, I consistently create appealing displays that elevate the shopping experience and promote customer satisfaction.
I am a responsible and motivated student, ready to apply my education in the workplace. I Offer excellent teamwork abilities, with the ability to handle challenging work, and excellent time management skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sales Associate
Chocolaterie Stam
Cedar Falls
11.2023 - Current
- Provided accurate information about products, prices and services.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Worked with fellow sales team members to achieve group targets.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers to determine wants or needs.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Ticketed, arranged and displayed merchandise to promote sales.
Barista
Chocolaterie Stam
Cedar Falls
11.2023 - Current
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Memorized official and off-menu coffee and tea preparations.
- Implemented promotional activities, including in-store events, to increase customer engagement and sales.
- Collected payments and provided accurate change.
- Created signs and displays to advertise store products or events.
- Developed creative recipes for signature coffees or blended drinks unique to the cafe.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Managed cash register and processed transactions with accuracy and integrity.
Nanny
Parents
Swisher
08.2020 - Current
- Managed logistics of children's daily life, including transportation to and from activities.
- Maintained discipline in accordance with parents' instructions while being sensitive to each child’s individual needs.
- Aided with bathing, dressing, teeth brushing, and diapering to promote healthy personal hygiene and good oral health.
- Helped prepare meals for the children according to dietary guidelines set forth by parents or guardians.
- Took initiative in planning field trips or outings for the kids on days off from school.
- Encouraged safe, positive behavior by redirecting children to take positive action.
- Planned age-appropriate activities to help foster physical, mental, and emotional development.
Daycare Assistant
In Home Daycare
Ely
06.2023 - 08.2025
- Encouraged positive behaviors, including patience with teachers and fellow kids.
- Read stories to children, facilitated discussions and tied books into learning opportunities.
- Prepared and served nutritious meals and snacks in accordance with dietary guidelines.
- Ensured safety of the children by monitoring their play areas and activities throughout the day.
- Facilitated group activities to promote teamwork and social skills among children.
- Observed behavioral issues to alert parents or guardians.
- Motivated children to participate in various tasks encouraging them to be independent thinkers while having fun at the same time.
- Enhanced academic, social and emotional learning with use of structured playtime and unstructured free play.
- Established routines that provided consistency for young learners resulting in better behavior management skills.
Dog Daycare Supervisor
Aloha Pet Resort
Cedar Falls
12.2022 - 11.2023
- Developed personalized care plans for dogs with special needs or requests from owners.
- Facilitated socialization exercises to improve dog interactions and reduce anxiety.
- Screened individuals interested in adopting pets.
- Administered meals and medications according to owner instructions and schedule.
- Enforced daycare policies and procedures to uphold operational standards.
- Fed and watered animals in care, following special diets and regular medication administration schedules.
- Responded to emergency situations according to protocol to ensure animal welfare.
- Conducted initial assessments of temperament for new dogs to ensure compatibility with group play.
- Maintained clean and orderly play yards, kennels and cages.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
High School Diploma -
Prairie High School
Cedar Rapids Iowa05-2022
Some College (No Degree) - Recreational Tourism Non Profit Outdoor Recreation
University Northern Iowa
Cedar Falls, IASkills
- Customer service
- Team collaboration
- Sales techniques
- Product knowledge
- Visual merchandising
- Merchandise display
- Client service
- POS system operation
- Customer engagement
- Money handling
- Outgoing personality
- Reliable and punctual
- Sales expertise
- Cash register operation
- Excellent people skills
- Store opening and closing
- Friendly and outgoing
Affiliations
- Own my own photography business as a side gig. Have taken senior photos, engagement photos and have captured a few weddings .
Certification
- CPR certified
- Mandatory Reporter certified
References
References available upon request.
Timeline
Sales Associate
Chocolaterie Stam
11.2023 - Current
Barista
Chocolaterie Stam
11.2023 - Current
Daycare Assistant
In Home Daycare
06.2023 - 08.2025
Dog Daycare Supervisor
Aloha Pet Resort
12.2022 - 11.2023
Nanny
Parents
08.2020 - Current
High School Diploma -
Prairie High School
Some College (No Degree) - Recreational Tourism Non Profit Outdoor Recreation
University Northern Iowa
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