Emma Nickells
Louisville,Ky
Summary
Well-organized administrative professional adept at smoothly answering customer questions and directing inquiries. Seek opportunities to improve customer relations and increase efficiency in fast-paced settings. Work well under pressure, multitasking to handle diverse office needs.
Overview
6
6
years of professional experience
Work History
Hairstylist
Self Employed
02.2022 - Current
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Collaborated with fellow stylists to create a positive work environment and share best practices.
- Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations.
Tanning Consultant
Sun tan city
04.2021 - Current
- Applied sales skills to explain tanning packages, memberships, and pricing structure
- Handled all salon laundry needs throughout shift and maintained clean and organized lobby
- Cleaned and sanitized all beds and equipment between clients
- Communicated with customers to determine needs and recommend favorable services
Hair Salon Receptionist
360 salon and spa
09.2019 - Current
- Kept spa clean and organized, handling laundry, supply restocking, and sanitizing functions
- Served guest needs at busy spa facility, including scheduling and confirming appointments per day
- Helped guests feel welcome and relaxed, offering immediate, positive support for all needs
- Managed spa opening and closing tasks, keeping facility presentable and team ready for expected workloads
Assistant Manager
Sally's beauty
08.2019 - 05.2020
- Improved customer relations, maintained brand loyalty, and recaptured lost revenue opportunities by handling escalated problems
- Boosted annual sales through exclusive brand partnerships
- Delegated tasks to staff members and monitored performance
- Reduced corporate costs and addressed shrinkage, employee turnover, and vendor pricing
Education
Hair professional -
Pjs cosmology
Louisville, Kentucky11.2021
Diploma -
Fairdale high school
Fairdale, Kentucky06.2017
Skills
- Guest relations
- Front desk management
- Scheduling
- Coordination
- Microsoft Word
- Multitasking
- Quick learner
Timeline
Hairstylist
Self Employed
02.2022 - Current
Tanning Consultant
Sun tan city
04.2021 - Current
Hair Salon Receptionist
360 salon and spa
09.2019 - Current
Assistant Manager
Sally's beauty
08.2019 - 05.2020
Hair professional -
Pjs cosmology
Diploma -
Fairdale high school
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