Emma Nothdurft
Lakewood,CO
Summary
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
3
3
years of professional experience
Work History
Hostess
Chili's Restaurant
01.2024 - 07.2024
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
Pizza Maker
Bellagios Pizza
08.2022 - 12.2023
- Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.
- Rolled and shaped dough to correct sizes and shapes based on orders to fit in oven and cook evenly.
- Learned and memorized menu items and specials to provide accurate and up-to-date information to kitchen staff.
- Prepared raw materials for cooking by cutting vegetables and preparing dough.
- Handled cash register operations by applying coupons, giving customer totals, and processing cash and credit card payments.
Crew Member
Carl's Jr
04.2022 - 08.2022
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Team Lead
Regal Cinemas
09.2021 - 04.2022
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
Crew Member
Regal Cinemas
05.2021 - 09.2021
- Increased front-of-house efficiency through effective usher training programs focused on excellent customer service skills.
- Supported overall theater operations by taking on various tasks as needed, including box office duties, ushering functions, and administrative work.
- Maintained lobby, hallway, and auditorium cleanliness using various sanitation practices.
- Stocked and organized concession supplies to provide customers with food and beverage options.
Education
High School Diploma -
West Auburn High School
Auburn, WA05.2019
Skills
- Customer Service
- Effective Multitasking
- Patience and Empathy
- Phone Etiquette
- Detail Oriented
- Exceptional communication
- Efficient collaboration
Languages
English
Native or Bilingual
American Sign Language
Native or Bilingual
Spanish
Limited Working
Timeline
Hostess
Chili's Restaurant
01.2024 - 07.2024
Pizza Maker
Bellagios Pizza
08.2022 - 12.2023
Crew Member
Carl's Jr
04.2022 - 08.2022
Team Lead
Regal Cinemas
09.2021 - 04.2022
Crew Member
Regal Cinemas
05.2021 - 09.2021
High School Diploma -
West Auburn High School