Emma Oliver
Boyertown,PA
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
4
4
years of professional experience
Work History
Customer Service Associate
Wawa
07.2025 - Current
- Processed transactions efficiently and made sure customers buying age restricted items were the appropriate age
- Maintained cleanliness and reset the store to standard
- Collaborated with team members to ensure timely restocking of inventory
- Follow food and beverage safety standards
Lead Barista
Giant Food Stores
Gilbertsville, PA
10.2024 - 06.2025
- Create an efficient work schedule while adhering to staffs availability
- Placed weekly orders, put them away correctly, set up new promotions to blueprints
- Provide appropriate feedback to staff to make sure everyone is on the right track
- Oversaw daily operations to ensure efficient workflow and high-quality beverage production.
Barista Trainer
Starbucks
Exeter,PA
11.2023 - 10.2024
- Train new baristas to standard while also adapting to their learning style
- Create a warm and welcoming environment for customers and employees
- Taught proper procedures and strategies for success to new employees.
- Handled cash and processed payments accurately to avoid errors.
Crew Member
Five Guys
Exeter, PA
01.2023 - 11.2023
- Provided appropriate customer service and create a welcoming environment
- Worked together as a team to complete the intense cleaning process
- Operated cooking equipment and followed food and safety procedures
- Worked in each station and had to maintain all the products to standard
Barista
Giant Food Stores
Gilbertsville, PA
09.2022 - 05.2023
- Prepared and served a variety of coffee beverages, ensuring it was to standard
- Created a warm and welcoming atmosphere so it could be a third place for customers
- Handled customer transactions
- Managed inventory by restocking supplies, doing food pull, following back up guide
Cashier
Redners Warehouse
Boyertown, PA
09.2021 - 09.2022
- Processed customer transaction by using the point-of-sales system
- Maintained and verified accuracy with the cash in the register
- Restock and face isles to allow customers to have access to the product
- Worked with coworkers to enhance enhance efficiency and the experience
- Ensured cleanliness and organization of checkout area and merchandise displays.
Education
High School Diploma -
Boyertown Area Senior High School
Boyertown, PA05.2024
Skills
- Customer service
- Problem resolution
- Team collaboration
- Complex Problem-solving
- Hospitality and accommodation
- Compassion
- Empathy
- Cash handling
- Time management
- Leadership
- Active listening
- Teamwork
- Communication skills
- Adaptability
- Quick thinking
Timeline
Customer Service Associate
Wawa
07.2025 - Current
Lead Barista
Giant Food Stores
10.2024 - 06.2025
Barista Trainer
Starbucks
11.2023 - 10.2024
Crew Member
Five Guys
01.2023 - 11.2023
Barista
Giant Food Stores
09.2022 - 05.2023
Cashier
Redners Warehouse
09.2021 - 09.2022
High School Diploma -
Boyertown Area Senior High School