Emma O'Reilly
Horsham,PA
Summary
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Server
1912 Golf Club
09.2025 - Current
- Provided exceptional customer service in high-pressure dining environment.
- Maintained cleanliness and organization of dining area throughout shifts.
- Adapted quickly to changing customer needs and restaurant demands.
- Supported team members during peak hours to maintain service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Head Hostess
Los Sarapes Mexican Restaurant
01.2023 - Current
- Managed guest seating and flow to enhance dining experience and reduce wait times.
- Trained and mentored new host staff to ensure consistent service quality.
- Developed seating strategies during peak hours, optimizing table turnover rates.
- Collaborated with kitchen and waitstaff to coordinate timely meal service.
- Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
Caterer
Mission BBQ
06.2024 - 08.2025
- Developed and maintained positive relationships with clients for repeat business.
- Enhanced client satisfaction by providing personalized catering services tailored to individual preferences and dietary requirements.
- Implemented feedback systems to improve customer satisfaction and service delivery.
- Provided friendly, courteous service to create memorable moments for guests.
Camp Counselor
Be Your Best
Ambler, Pennsylvania
06.2021 - 07.2023
- Led daily camp activities, fostering teamwork and engagement among campers.
- Developed and implemented safety protocols to ensure camper well-being.
- Managed conflict resolution among campers, promoting a positive camp environment.
- Worked with children of varying age, interest, skill, and developmental levels.
Education
Some College (No Degree) - Marketing
Pennsylvania State University Brandywine
Media, PA05-2028
High School Diploma -
Hatboro-Horsham High School
Horsham, PA06-2024
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Guest service
- Reservation coordination
- Food safety
- Food presentation
- Problem-solving skills
- Problem-solving
- Team leadership
Accomplishments
- Recognized as Employee of the Month (July 2025) for outstanding performance, reliability, and customer service in catering operations.
Timeline
Server
1912 Golf Club
09.2025 - Current
Caterer
Mission BBQ
06.2024 - 08.2025
Head Hostess
Los Sarapes Mexican Restaurant
01.2023 - Current
Camp Counselor
Be Your Best
06.2021 - 07.2023
Some College (No Degree) - Marketing
Pennsylvania State University Brandywine
High School Diploma -
Hatboro-Horsham High School