- Watching Movies and TV Shows
- Playing Sports
- Reading
- Strategy Games
Emma O'Sullivan
Staatsburg,NY
Summary
Dedicated server with exceptional customer service skills, strong multitasking ability, and a commitment to enhancing guest experiences. Proven track record in fast-paced environments, ensuring timely service and satisfaction. Team player and reliable.
Overview
3
3
years of professional experience
Work History
Server
Eveready Diner
Hyde Park, NY
01.2026 - Current
- Provided exceptional customer service in fast-paced dining environment.
- Communicated effectively with kitchen staff to ensure timely meal preparation.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
Restaurant Hostess
Eveready Diner
Hyde Park, NY
08.2023 - Current
- Greeted and seated guests, ensuring pleasant first impressions and efficient table turnover.
- Trained new hostesses on procedures, fostering a collaborative team environment.
- Handled customer inquiries and concerns, maintaining high service standards and satisfaction levels.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Answered phone calls to take orders, give information and document reservations.
Education
High School Diploma -
Franklin Delano Roosevelt High School
Hyde Park, NY06.2025
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Performance improvement
- Tableside etiquette
- Multitasking and organization
- Team player
- Reliable and responsible
- Warm and friendly
- Adaptable and flexible
- Problem-solving
- Cool under pressure
Interests
Timeline
Server
Eveready Diner
01.2026 - Current
Restaurant Hostess
Eveready Diner
08.2023 - Current
High School Diploma -
Franklin Delano Roosevelt High School