Emma Palfi
Bayonne,NJ
Summary
Skilled in managing diverse personal services with focus on delivering exceptional client satisfaction. Have successfully led teams to achieve targets while ensuring top-notch service delivery across various operations. Strong organizational, communication, and leadership skills complement ability to streamline processes for increased efficiency and customer satisfaction. Made significant improvements in service offerings leading to enhanced client retention rates and positive feedback from stakeholders.
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
1
1
year of professional experience
Work History
Salon Manager
Haru salon
Ho Ho Kus , NJ
09.2023 - 01.2025
- Resolved guest complaints.
- Monitored inventory of supplies, managed budget and requisitioned supplies, equipment, and services.
- Opened salon to prepare for daily demands by setting up registers, counting totals and organizing all needed supplies.
- Assisted in developing strategies for increasing client base through promotions or advertising campaigns.
- Maintained accurate financial records of all salon transactions.
- Recruited, hired, evaluated and disciplined service staff members.
- Collaborated with other managers and supervisors and kept informed of changes affecting service operations.
- Resolved customer complaints in a timely manner, while maintaining positive relationships with clients.
- Scheduled employees and made sure all shifts had adequate coverage.
- Resolved customer complaints regarding worker performance or services rendered.
- Understood operations of each service area, helped during busy times and stayed current with work processes.
- Oversaw inventory control for retail products and supplies.
- Managed daily salon operations, including scheduling appointments, customer service, and staff management.
Education
Some College (No Degree) - Cosmetology
Artistic Academy
Fair Lawn, NJSkills
- Scheduling
- Accurate money handling
- Perform well in high-demand, fast-paced environments
- Appointment scheduling
- Day-to-day operations
- Customer service
- Staff motivator
- Salon operations
- Decision-making skills
- Cosmetology
Timeline
Salon Manager
Haru salon
09.2023 - 01.2025
Some College (No Degree) - Cosmetology
Artistic Academy