Emma Phillips
Schenectady
Summary
Experienced with managing tables and providing top-notch service to guests in fast-paced environments. Utilizes excellent communication skills to collaborate with team members and create a welcoming atmosphere. Track record of maintaining high standards of cleanliness and efficiency, ensuring positive dining experiences for all patrons.
Overview
5
5
years of professional experience
Work History
Server
The Glenville Queen
Glenville, NY
05.2025 - 02.2026
- Adapted to fast-paced environment, managing multiple tables while maintaining service quality.
- Worked with POS system to place orders and manage bills.
- Performed closing duties, rolled silverware, and stocked supplies.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Operations Manager
Dollar Tree
Glenville, NY
06.2024 - 05.2025
- Greeted customers and provided outstanding customer service.
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Processed transactions efficiently using point-of-sale systems, ensuring accurate cash management.
- Oversaw daily store operations, ensuring compliance with company standards and safety regulations.
Seasonal Team Member
Target
Glenville, NY
09.2024 - 01.2025
- Enhanced customer satisfaction by efficiently resolving disputes and providing exceptional guest service.
- Provided exceptional guest service by addressing inquiries promptly, maintaining an inviting atmosphere, and handling returns with ease.
- Handled phone inquiries professionally, providing prompt assistance or transferring calls as needed for optimal guest service.
Busser
The Water's Edge Lighthouse
Schenectady, NY
04.2021 - 10.2021
- Supported waitstaff by promptly clearing tables and resetting for new guests.
- Anticipated server needs, proactively refilling water glasses and removing empty plates from tables.
- Provided support during special events, ensuring seamless operations.
Education
High School Diploma -
Scotia-Glenville Highschool
Glenville, NY06-2021
Skills
- Strong work ethic
- Exceptional customer service
- High volume dining
- Team collaboration
- Suggestive selling
- Task prioritization
Timeline
Server
The Glenville Queen
05.2025 - 02.2026
Seasonal Team Member
Target
09.2024 - 01.2025
Operations Manager
Dollar Tree
06.2024 - 05.2025
Busser
The Water's Edge Lighthouse
04.2021 - 10.2021
High School Diploma -
Scotia-Glenville Highschool