Emma Principato

• Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Supported servers, food runners, and bussers with keeping dining area ready for every guest.
• Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
• Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.

• Answered customer questions about hours, seating, and menu information.
• Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
• Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
• Maintained an organized waitlist for busy times, ensuring efficient seating of guests.

I am currently enrolled in the Baking and Pastry Arts program, where I am developing a strong foundation in both the theory and practical skills of professional baking.