Emma Rand
Willmar,MN
Summary
Dynamic leader with proven expertise in operational planning and team leadership, honed at Snap Fitness, TPI Hospitality, and the Fighting Saints Battalion. Excelled in enhancing performance through complex problem-solving and interpersonal skills, significantly improving marketing outreach and customer satisfaction. Demonstrates exceptional adaptability and self-motivation, driving operational excellence and fostering a culture of achievement.
Overview
5
5
years of professional experience
Work History
Manager
Snap Fitness
12.2023 - Current
- Maintained professional, organized, and safe environment for employees and patrons.
- Maximized performance by monitoring daily activities and mentoring team members.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Improved marketing to attract new customers and promote business.
Server
TPI Hospitality
01.2020 - Current
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Education
Bachelor of Science - Psychology, Pre-Law
College of Saint Benedict, Saint John's University
Collegeville, MN05-2025
High School Diploma -
MACCRAY High School
Clara City, MN05-2021
Skills
- Team Leadership
- Financial records oversight
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Operational planning
- Discipline and Focus
- Interpersonal Skills
- Adaptability
- Self Motivation
Accomplishments
- Highest Performing Cadet Award for excelling expectations [Spring 2024]
- Four-time Challenge Coin Recipient
- 1st Place at Ranger Buddy Challenge Competition [Fort Leavenworth]
- Advanced Camp Graduate [Graduating top 33% of the nations Cadets]
Additional Information
Judge Advocate General (JAG) Internship with the 101st Airborne Division at Fort Campbell (OSJA).
- 3 Week Internship
- Experience within: Administrative Law, Client Services, Special Trial Council, & Military Justice.
Timeline
Manager
Snap Fitness
12.2023 - Current
Server
TPI Hospitality
01.2020 - Current
Bachelor of Science - Psychology, Pre-Law
College of Saint Benedict, Saint John's University
High School Diploma -
MACCRAY High School
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