Emma Rapp
Waveland,MS
Summary
Dynamic and reliable professional with extensive experience in customer service and team leadership at Bodega Wine & Spirits. Proven ability to enhance customer satisfaction through effective problem-solving and cash handling. Recognized for maintaining a clean environment and fostering positive team dynamics, ensuring a seamless shopping experience.
Overview
8
8
years of professional experience
Work History
Cashier Team Lead
Bodega Wine & Spirits
11.2024 - Current
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
Bartender/waitress
Parrot Head Bar & Grill
07.2021 - 12.2024
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Assistant Manager/General Manager
Creole Creamery
08.2019 - 10.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Cashier
Claiborne Hill Supermarket
05.2019 - 11.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Private Nanny
Froman Family
06.2017 - 05.2019
- Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
- Oversaw household duties such as light housekeeping tasks or running errands when required.
- Played games, worked on puzzles, and read books to young children.
- Prepared healthy, age-appropriate snacks and meals.
- Built positive and nurturing environments to support child social and emotional growth.
Education
High School Diploma -
HomeSchool / Froman Family Schooling
Kiln, MS05-2019
Skills
- Customer service
- Team leadership
- Problem-solving
- Cash handling
- Positive attitude
- Punctual and reliable
- Team management
- Product restocking
- Cash register operation
- POS systems
Timeline
Cashier Team Lead
Bodega Wine & Spirits
11.2024 - Current
Bartender/waitress
Parrot Head Bar & Grill
07.2021 - 12.2024
Assistant Manager/General Manager
Creole Creamery
08.2019 - 10.2020
Cashier
Claiborne Hill Supermarket
05.2019 - 11.2019
Private Nanny
Froman Family
06.2017 - 05.2019
High School Diploma -
HomeSchool / Froman Family Schooling
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