Emma Rieber
Livingston
Summary
Dynamic and results-oriented professional with a proven track record in customer service and complex problem-solving. Excelled at Surf City Hotel by enhancing guest satisfaction and streamlining operations. Skilled in animal care and conflict resolution, demonstrating assertiveness and multitasking abilities. Achieved significant improvements in team efficiency and client experience across diverse roles.
Overview
4
4
years of professional experience
Work History
Restaurant Hostess
Surf City Hotel
06.2024 - Current
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Trainer
Red Oak Farm
01.2022 - Current
- Develops and implements training programs to teach horses specific skills, improve their performance, and maintain their physical fitness
- Works with horses to address behavioral issues, such as fear, aggression, or stubbornness, using techniques that encourage trust and cooperation.
- Trains horses for competitions, shows, or specialized tasks, ensuring they are well-prepared and confident for their roles.
President Volunteer
Friendship Circle
08.2021 - Current
- Developed partnerships with local organizations to expand volunteer opportunities and resources.
- Participate in activities, provide companionship, and assist in various programs designed to promote social engagement and personal growth for those they support.
- Work with individuals who have special needs, creating meaningful friendships and support systems with those individuals
- Strengthened community bonds by organizing and leading volunteer initiatives.
Intern
Coveted Journeys
03.2024 - 06.2025
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Analyzed problems and worked with teams to develop solutions.
- Helped streamline client onboarding processes, leading to smoother client experience.
- Conducted research for various projects, leading to well-informed decisions and successful outcomes.
Busser/ Food-runner
Harvey Cedars Shellfish Co
06.2023 - 09.2023
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
Intern
Group Tours To Go
01.2023 - 04.2023
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Participated in workshops and presentations related to projects to gain knowledge.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
Restaurant Hostess
Sweetbasilcafe
06.2021 - 12.2021
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Checked in with servers to confirm preparedness before seating customers.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
Education
Bachelor of Arts -
Lehigh University
Bethlehem, PA05-2028
High School Diploma -
Morristown Beard Highschool
Morristown, NJ06-2024
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Active learning
- Conflict resolution
- Complex Problem-solving
- Assertiveness
- Music theory
- Animal care
- Pet handling
Accomplishments
I have competed in equestrian competitions traveling to various states winning awards like first and second place at World equestrian center in Ocala Florida, and Willington Ohio.
Timeline
Restaurant Hostess
Surf City Hotel
06.2024 - Current
Intern
Coveted Journeys
03.2024 - 06.2025
Busser/ Food-runner
Harvey Cedars Shellfish Co
06.2023 - 09.2023
Intern
Group Tours To Go
01.2023 - 04.2023
Trainer
Red Oak Farm
01.2022 - Current
President Volunteer
Friendship Circle
08.2021 - Current
Restaurant Hostess
Sweetbasilcafe
06.2021 - 12.2021
Bachelor of Arts -
Lehigh University
High School Diploma -
Morristown Beard Highschool
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