Emma Riggs
Winnetka,IL
Summary
Dynamic and reliable professional with a proven track record in administrative roles, notably at Marquette University Office of Disability Services. Expert in office organization and sensitive information handling, I excel in customer engagement and cash handling proficiency. Demonstrated ability to improve operational efficiency and enhance guest relations through effective communication and organizational skills.
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist
Marquette University Office of Disability Services
Milwaukee, WI
01.2024 - Current
- Responded to customer inquiries via phone, email, and in person.
- Greeted visitors to provide information and direct to appropriate personnel.
- Provided administrative support including photocopying, faxing, and filing.
- Handled sensitive information in a confidential manner.
- Performed data entry into computer systems to maintain accurate records of student information.
Smoothie Barista
True Juice
Winnetka, IL
02.2023 - 01.2025
- Trained new team members in applicable job duties and practices.
- Processed payments on cash register and counted back bills and change to patrons.
- Monitored inventory levels regularly and placed orders as needed.
- Communicated effectively with coworkers regarding customer requests or complaints.
- Greeted customers in a friendly manner and answered their questions about menu items.
Ice Cream Server
Graeter's Ice Cream
Winnetka, IL
03.2020 - 01.2023
- Conducted regular inventory audits to minimize waste and ensure product freshness.
- Greeted guests pleasantly, discussing specialty flavors and answering allergen concerns.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Closed shop by cleaning workstations, restocking shelves with supplies, emptying trash cans.
- Operated cash register and handled financial transactions with accuracy.
Education
Bachelor of Arts - Sociology and Social Welfare and Justice
Marquette University
Milwaukee, WI05-2026
Skills
- Administrative skills
- Office organization
- Phone etiquette
- Sensitive information handling
- Guest relations
- Reliability and punctuality
- Customer engagement
- Cash handling proficiency
Community Service
- Marquette University Community Kitchen, Milwaukee, WI - February 2025 - Current
- Saint Vinny's South, Milwaukee, WI - January 2024 - May 2024
- Inner City Youth Opportunities, Cincinnati, OH - September 2022- December 2022
- Horsefeathers Therapeutic Riding, Lake Forest, IL - September 2018- January 2020
Timeline
Front Desk Receptionist
Marquette University Office of Disability Services
01.2024 - Current
Smoothie Barista
True Juice
02.2023 - 01.2025
Ice Cream Server
Graeter's Ice Cream
03.2020 - 01.2023
Bachelor of Arts - Sociology and Social Welfare and Justice
Marquette University
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