EMMA ROPER
California,MD
Summary
Results-oriented Operations Manager with 15 years of experience in guest-facing roles. Implemented strategies that enhanced team performance, achieving top guest satisfaction ratings. Skilled in problem-solving and prioritizing tasks in fast-paced environments, fostering collaboration across departments to drive success.
Overview
8
8
years of professional experience
Work History
Operations Manager
Ulta Beauty
California, MD
02.2022 - Current
- Lead team of 5-15 direct reports daily to complete operational tasks effectively, including: brand installations, planograms, promo planner marketing, replenishment, shipment processing, and inventory control
- Write and deliver annual performance reviews, documented coaching conversations and performance improvement plans by each due date.
- Reviewed schedules to ensure adequate coverage during peak business hours and high-demand days.
- Monitored payroll by tracking hourly sales against goals and adjusting schedules based on data from payroll management tool(s).
- Communicate cross-departmentally to facilitate smooth workflow across all aspects of the business.
- Manage store and salon supplies by monitoring stock levels and placing weekly orders
- Maintain accurate inventory records via weekly transmissions in MIA (out of stocks, cycle count, inventory adjustments)
- Oversee annual physical inventory process. Results of physical inventory (2022) yielded a 1.3% improvement from year prior - exceeding company's shrink goal
- Monitored customer feedback and implemented changes to enhance service quality through targeted coaching conversations.
Merchandise Service Coordinator
Ulta Beauty
California, MD
07.2020 - 02.2022
- Drove sales and guest engagement through strategic merchandising and creating custom replenishment schedule
- Drove sales and guest engagement through strategic merchandising and developed custom replenishment schedule to align stock levels with demand
- Improved NPS scores by organizing backroom, enhancing replenishment efficiency and reducing items shorted from BOPIS orders
- Coached team on store standards during tasking to maintain full shelves, proper facings, and availability of testers
- Conducted regular audits of existing inventories to identify discrepancies between physical counts and system-generated reports.
Lead Cashier/Beauty Advisor
Ulta Beauty
California, MD
06.2019 - 07.2020
- Consistently exceeded the company's loyalty sign-up and credit application goals
- Facilitated chat-ins for associates to analyze key business metrics and individual loyalty/credit performance.
- Resolved customer inquiries and issues efficiently, enhancing overall customer satisfaction.
- Responded quickly to meet customer needs and resolve problems.
- Completed ongoing training and e-learning, strengthening leadership skills and product knowledge.
- Awarded for exemplifying the core competency of "Always Do What's Right"
Substitute Science Teacher
St. Mary's County Public Schools
Spring Ridge, MD
09.2018 - 06.2019
- Long-term, daily replacement for 7th grade science teacher at Spring Ridge Middle School.
- Planned, prepared and delivered lessons to 5 separate classes of students in accordance with approved curricula.
- Enhanced lessons and catered to diverse learning styles through effective use of technology, including computers, projectors, and smart boards.
- Created safe, conducive learning environment by establishing positive relationships with students.
- Delivered verbal and written feedback on student performance to administrators and parents to support student growth.
- Provided verbal and written feedback on student performance to administrators and parents.
- Substituted for Main Office Secretary as needed. Coordinated all office communications, directing calls, utilizing intercom system, sorting mail and greeting visitors
- Utilized Microsoft Excel, Word, and Outlook for various tasks
- Scheduled principal’s meetings with staff, students and parents
Education
Associate's of Science - Liberal Arts & Sciences
College of Southern Maryland
Leonardtown, MDSkills
- Inventory Management
- Process Optimization
- Scheduling & Payroll Management
- Cross-Functional Communication
- Employee Coaching & Onboarding
- Multi-Tasking / Managing Competing Priorities
- Customer Service Excellence
- Detail-Orientation & Organization
- Microsoft Office Suite
Skills
Inventory Management
Scheduling & Payroll Management
Cross-Functional Communication
Employee Coaching & Development
Multi-Tasking / Managing Competing Priorities
Customer Service Excellence
Detail-Orientation & Organization
Microsoft Office Suite
Special Projects
Championed the setting and opening of new store location in Prince Frederick, MD as a newly promoted Operations Manager.
- Led 30+ new hires to complete all store-set processes in a 10-day timeframe before the soft-open.
- Collaborated with construction crew, planogram set lead and fellow managers to build the store from the ground up.
Timeline
Operations Manager
Ulta Beauty
02.2022 - Current
Merchandise Service Coordinator
Ulta Beauty
07.2020 - 02.2022
Lead Cashier/Beauty Advisor
Ulta Beauty
06.2019 - 07.2020
Substitute Science Teacher
St. Mary's County Public Schools
09.2018 - 06.2019
Associate's of Science - Liberal Arts & Sciences
College of Southern Maryland