Emma Scapolan
Deerfield Beach
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
6
6
years of professional experience
Work History
BDC Service Representative
Myers Automotive
Delray Beach
09.2024 - Current
- Updated job knowledge by participating in educational opportunities.
- Maintained electronic customer database to round up repeat business.
- Schedule appointments for Service Department.
- Facilitated communication between technicians, service personnel, and customers.
- Provided customer support via phone and email inquiries in a timely manner.
- Developed strategies to improve customer satisfaction ratings.
- Performed data entry of customer information into computer system.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Service Concierge
Myers Automotive
Palm Beach
01.2022 - 09.2024
Administrative Receptionist
Myers Automotive
Palm Beach
11.2018 - 12.2021
- Managed a multi-line telephone system and distributed incoming mail.
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
- Sorted incoming mail and directed to correct personnel each day.
- Answered and directed incoming calls using multi-line telephone system.
- Supplied callers with office address and directions, employee email addresses and phone extensions.
- Greeted visitors, answered and directed incoming calls, and provided general information to callers.
Education
Associate of Science - Diagnostic Medical Sonography
Palm Beach State College
Lake Worth, FL12-2021
Skills
- Goal-oriented mindset
- Strong multitasking
- Appointment scheduling
- CRM software
- Multi-line telephone systems
- Complaint resolution
- Adaptability
Timeline
BDC Service Representative
Myers Automotive
09.2024 - Current
Service Concierge
Myers Automotive
01.2022 - 09.2024
Administrative Receptionist
Myers Automotive
11.2018 - 12.2021
Associate of Science - Diagnostic Medical Sonography
Palm Beach State College