Summary
Overview
Work History
Education
Skills
Timeline
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Emma Schell

Clarksville,OH

Summary

Dynamic Shift Lead Manager at Skyline Chili with a proven track record in team motivation and effective inventory management. Expert in resolving customer complaints and training staff, enhancing service quality and operational efficiency. Committed to excellence, I foster strong customer relationships that drive revenue growth and maintain brand reputation.

Overview

4
4
years of professional experience

Work History

Shift Lead Manager

Skyline Chili
01.2021 - Current
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Managed inventory effectively, reducing wastage and optimizing stock levels for peak demand periods.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Resolved customer complaints promptly, maintaining a high level of customer satisfaction and brand reputation.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Led by example, demonstrating a strong work ethic and commitment to excellence that motivated team members to strive for their best performance.
  • Built relationships with customers and managed accounts to drive revenue and profit.

Education

Clinton Massie High School
Clarksville, OH

Skills

  • Team motivation
  • Accurate Cash/Money handling
  • Handling customer complaints
  • Staff scheduling
  • Employee training
  • Policy enforcement
  • Opening and closing procedures
  • Supply ordering
  • Flexible schedule

Timeline

Shift Lead Manager

Skyline Chili
01.2021 - Current

Clinton Massie High School

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