Summary
Overview
Work History
Education
Skills
Certification
Languages
Interests
References
Timeline
Generic

Emma Schembari

Verplanck,NY

Summary

Proven leader and adept communicator, I significantly enhanced customer satisfaction and sales revenue at Run Newport by leveraging strong relationship-building and problem-solving skills. Expert in risk management and CPR-certified, I led Cortlandt Yacht Club's lifeguard team to new efficiencies, improving safety and operational effectiveness.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Sales Associate

Run Newport
10.2024 - Current
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Solved customer challenges by offering relevant products and services.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.

Head Lifeguard/Assistant Pool Manager

Cortlandt Yacht Club
05.2024 - 09.2024
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Trained and managed team of lifeguards on pool safety and risk management protocols.
  • Provided customer service and responded to inquiries and complaints for optimal guest satisfaction.
  • Streamlined administrative tasks by implementing efficient record-keeping systems for attendance, incident reports, and maintenance logs.
  • Improved team communication through the implementation of daily briefings and debriefings.
  • Facilitated team meetings to discuss operational challenges, leading to enhanced collaboration and problem-solving.

Lifeguard

Cortlandt Yacht Club
05.2019 - 09.2023
  • Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
  • Attentively monitored swimmers to identify distress.
  • Responded to emergency situations in a timely, efficient manner.
  • Prevented accidents through regular equipment inspections and maintenance.
  • Conducted routine water tests to maintain proper chemical balance, ensuring optimal swimming conditions for patrons.
  • Monitored safety of guests in and around swimming pool.
  • Provided friendly customer service to guests and addressed concerns.

Education

Business Administration, Sports Managment

Salve Regina University
Newport, RI
05-2026

High School Diploma -

Hendrick Hudson High School
Montrose, NY
06-2022

Skills

  • Customer service

  • Teamwork and collaboration

  • Time management

  • Workforce scheduling

  • Regulations management

  • Decision-making

  • Relationship building

  • Critical thinking

  • Work prioritization

Certification

  • CPR/AED for the Professional Rescuer - American Red Cross.
  • First Aid Certification - American Heart Association.
  • Lifeguarding Certification - American Red Cross.

Languages

Spanish
Limited Working

Interests


  • Creating digital artwork using software like Photoshop, Illustrator, or Procreate
  • Playing Sports
  • Volunteering
  • Graphic Design
  • Interior Design
  • Documenting and sharing travel experiences
  • I enjoy cooking
  • Hiking
  • Camping

References

Available upon request.

Timeline

Sales Associate

Run Newport
10.2024 - Current

Head Lifeguard/Assistant Pool Manager

Cortlandt Yacht Club
05.2024 - 09.2024

Lifeguard

Cortlandt Yacht Club
05.2019 - 09.2023

Business Administration, Sports Managment

Salve Regina University

High School Diploma -

Hendrick Hudson High School

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Emma Schembari