Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Emma Scobee

Provo

Summary

Focused Receptionist with 3 years of hands-on experience answering phone calls, scheduling appointments and directing guests. Personable and organized individual possessing strong administrative skills paired with outstanding recordkeeping and time management abilities. Committed to providing outstanding administrative support to staff and guests. Strong payment processing and client engagement skills to promote seamless store operations. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals.

Overview

4
4
years of professional experience

Work History

Customer Care Representative

Bear River Mutual Insurance Company
05.2024 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Managed high call volume with exceptional professionalism and efficiency.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Assisted call-in customers with questions and orders.
  • Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
  • Navigated multiple computer systems and applications to find information.

Front Desk Receptionist

The Studio
08.2022 - 12.2023
  • Greeted and assisted guests entering facility to provide general information and answer questions.
  • Inspected equipment daily to identify and report wear, damage or malfunctions.
  • Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
  • Maintained an organized reception area and ensured that all guests were attended to promptly.
  • Performed data entry into computer systems to maintain accurate records of customer information.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Resolved any customer complaints or issues in a timely fashion following established protocols.

Spa Receptionist

Victory Ranch
09.2021 - 07.2022
  • Received phone calls to assist customers in scheduling, rescheduling or canceling appointments.
  • Provided clients with information on spa services, packages, and promotions.
  • Managed front desk operations including phone calls, emails, and other correspondence.
  • Guided customers through facility tours explaining spa resources and amenities.
  • Kept reception area clean, organized, and stocked with necessary supplies.
  • Greeted guests and members upon arrival to create positive first impressions.
  • Maintained cleanliness of reception area, contributing to an inviting atmosphere for guests.

Education

Elementary Education

Utah Valley University
Orem, UT
05-2028

High School Diploma -

Wasatch High School
Heber, UT
05-2023

Skills

  • Customer Engagement
  • Flexible
  • Dependable worker and coworker
  • Always ready to step in and put in hard work, no slacking
  • Amazing customer service always
  • Great time management
  • Works well with others and alone
  • Technical Support
  • Documentation and Reporting
  • Organization Skills
  • Verbal and Written Communication

Accomplishments

I was apart of the honors society my freshman and sophomore year where we did service projects and helped try to make the school a more welcoming place. I have taken many honors classes and graduated high school with a 3.8 GPA. I was also a part of the high school cheer team for 2 years! During cheer learned time management, team skills, and many other skills that I use in my life every day. I am now studying at UVU with a dream with becoming an Elementary Teacher.

Timeline

Customer Care Representative

Bear River Mutual Insurance Company
05.2024 - Current

Front Desk Receptionist

The Studio
08.2022 - 12.2023

Spa Receptionist

Victory Ranch
09.2021 - 07.2022

High School Diploma -

Wasatch High School

Elementary Education

Utah Valley University
Emma Scobee