Emma Skalmusky-Menting
Kaukauna,WI
Summary
Dynamic and results-oriented professional with extensive experience in customer service and staff management, notably at Anthology Salon & Co. Excelled in building customer rapport and leading teams to exceed sales goals through effective product branding and employee engagement. Skilled in multitasking and organization, with a proven track record of fostering client retention and enhancing customer satisfaction.
Overview
9
9
years of professional experience
Work History
Hairstylist
Anthology Salon & Co.
10.2021 - Current
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Processed payments, entering sales in register for prompt customer service.
- Educated customers on products to maximize benefits.
- Organized sales area and work station to showcase products and boost sales.
- Resolved guest complaints about service or style.
- Distributed business cards outside of salon to generate new business.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Answered phone calls and emails to schedule client appointments.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Used social media platforms to promote salon and services.
- Maintained regular client list and successfully handled walk-in customers.
- Developed loyal following of clients by providing high-quality services.
- Provided pre- and post-service consultations to accurately assess clients' needs.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
Assistant Manager
Pagoni's Pizza
07.2016 - 05.2020
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Generated repeat business through exceptional customer service.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Sales Associate
Target
09.2019 - 12.2019
- Engaged with customers to build rapport and loyalty.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
No Degree - Cosmetology
The Salon Professional Academy
Appleton, WI01-2021
High School Diploma -
Kaukauna High School
Kaukauna, WI03-2018
Skills
- Product and service sales
- Employee engagement
- Team motivation
- Staff management
- Product branding
- Customer rapport
- Verbal and written communication
- Time management
- Staff supervision
- Project management abilities
- Multitasking and organization
Timeline
Hairstylist
Anthology Salon & Co.
10.2021 - Current
Sales Associate
Target
09.2019 - 12.2019
Assistant Manager
Pagoni's Pizza
07.2016 - 05.2020
No Degree - Cosmetology
The Salon Professional Academy
High School Diploma -
Kaukauna High School
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