Emma Skimland
Minneapolis,MN
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and goal-oriented.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Teller
Blaze Credit Union
Blaine, MN
05.2017 - Current
- Offered every member exceptional service by remaining friendly and professional during every transaction.
- Processed wire transfers for members, both domestically and internationally.
- Received and processed transactions, including deposits, withdrawals, loan payments, and other banking services.
- Explained account information to members in detail, as needed.
- Cross-sold additional bank services, such as investments, Visa credit cards, personal loans, vehicle loans, mortgage loans, and Home Equity Lines of Credit, along with informing our members of current promotions.
- Answered members' inquiries regarding bank products and services.
- Resolved member complaints efficiently to maintain positive relationships, while attentively addressing their needs and concerns.
- Balanced cash drawers on a daily basis.
- Delivered exceptional service to members in person or over the telephone.
- Followed up on requests from members in a timely manner.
- Assisted members over the phone and in person.
- Built and maintained member relationships through personalized interactions.
Member Service Representative
Diversified Credit Union
Minneapolis, MN
05.2017 - Current
- My job at Diversified Credit Union merged with SPIRE Credit Union, which is now Blaze Credit Union.
- Opened accounts for members while pulling credit and ChexSystems.
- Sat down with members to do personal, recreational, vehicle, and mortgage loan closings. Explained loan documents in full detail to members so they understood the documents and showed them where to sign the documents.
- Opened Certificates of Deposit for members.
- Processed IRA transactions for members, along with filling out the paperwork for their IRA.
- Completed dispute paperwork for members and submitted fraud claims to Visa.
- Worked with PSCU on Visa credit card disputes and other issues to help members.
- Informed members of new services and promotions, and cross-sold bank products.
- Processed loan applications over the phone and in person with members.
- Answered phone calls from members and assisted them with account inquiries and helped with online banking.
- Performed teller transactions, such as withdrawals, deposits, transfers, and loan payments.
- Worked with members on payment plans for delinquent loans and Visa credit cards. Called members weekly for updates on payments to delinquent accounts.
- Assisted new employees by training them on banking procedures and learning the operating system.
- Advised members on various banking products and services, such as loans, investments, and credit cards.
- Built and maintained member relationships through personalized interactions.
Admissions and Floor Clerk
Pot O'Gold Bingo
Arden Hills, MN
12.2013 - 03.2020
- Provided customer assistance with game package purchases and maintained balanced cash drawer at shift end.
- Provided excellent customer service while interacting with guests in person or over the phone.
- Called out numbers during the game and verified that each card matched the numbers called.
- Verified customer's age prior to allowing them to purchase bingo cards.
- Assisted customers with purchasing bingo and providing change as needed.
- Counted and verified cash amounts at shift start and balanced funds prior to shift end.
- Reconciled daily summaries of transactions to balance books.
- Monitored floor operations and resolved equipment issues.
Ramp Attendant
Denison Parking
Minneapolis, MN
02.2016 - 05.2017
- Provided customer assistance for parking payments both through self-service and at the exit booth.
- Managed cash drawer and validated parking tickets while ensuring accurate balancing.
- Greeted customers every morning and helped assist with any issues coming into the parking ramp.
- Cleaned windshields on cars throughout the parking ramp.
- Prepared reports detailing completed tasks and activities performed during shift.
- Communicated with Security on any concerns happening within the parking ramp.
- Worked in various weather conditions to ensure continuous operations.
- Assisted customers in scheduling their cars for the car wash services inside the parking ramp.
Education
High School Diploma -
Spring Lake Park Senior High School
Spring Lake Park, MN06-2011
Skills
- Cash Handling
- Drawer balancing
- Customer Relationship Building
- Fraud Detection
- Cross-selling
- Excellent time management skills
- Friendly
- Exceptional customer service
- Positive Attitude
Certification
Notary public
Timeline
Teller
Blaze Credit Union
05.2017 - Current
Member Service Representative
Diversified Credit Union
05.2017 - Current
Ramp Attendant
Denison Parking
02.2016 - 05.2017
Admissions and Floor Clerk
Pot O'Gold Bingo
12.2013 - 03.2020
High School Diploma -
Spring Lake Park Senior High School
Notary public
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