Emma Smith-Dais Abeygunawardane

• Assisted patients with scheduling appointments and managing their dental records.
• Educated patients on oral hygiene practices and post-treatment care instructions.
• Maintained accurate billing information and processed insurance claims efficiently.
• Responded to patient inquiries, providing clear information about services offered.
• Checked patients in and out, verified insurance and collected co-pays to keep business administrative and financial records current.
• Handled telephone and in-person requests for assistance from new and established dental practice patients.

• Supervised daily activities and playtime for children in a nurturing environment.
• Maintained a clean, safe, and welcoming home environment for children.
• Provided supervision and guidance to ensure safety of children in all situations.
• Organized and planned a variety of activities to stimulate physical, mental and emotional growth for the children.
• Created nurturing, safe environments to promote emotional, social, and intellectual growth.

Front desk-

• Monitored front office systems to ensure accurate billing and record-keeping.
• Managed front desk operations and coordinated guest check-ins and check-outs.
• Ensured proper maintenance of check-in and check-out log books, reservation logs and other related documents.
• Conducted transactions, confirming patient information, and processing according to standard protocol.

Sterilizing tech

• Operated sterilization equipment to ensure proper sanitation of medical instruments.
• Monitored and maintained sterilization cycles for compliance with health standards.
• Conducted routine quality checks on sterilized items for safety assurance.
• Cleaned, disinfected, and sterilized all medical instruments using autoclaves.

• Operated coffee machines and equipment while maintaining cleanliness standards.
• Assisted customers with menu selections and provided excellent service.
• Managed cash register transactions and handled payments accurately.
• Maintained inventory levels of coffee beans and supplies for daily operations.
• Managed morning rush of customers daily with efficient, levelheaded customer service.
• Maintained calm demeanor during high-volume periods and special events.