Emma Spence
Las Vegas,NV
Summary
Results-driven research professional prepared for challenges of overseeing clinical studies. Proven track record of managing complex projects and ensuring compliance with research protocols. Known for fostering team collaboration and adapting to evolving project needs, while excelling in data management and regulatory adherence.
Results-driven management with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Host
Bazaar Meat by Jose Andres
01.2024 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Clinical Research Coordinator
JDR Dermatology Research
09.2022 - Current
- Followed clinical research protocols and conducted study visits in compliance with ICH/GCP and FDA regulations.
- Screened patient records, databases, and physician referrals to identify prospective candidates for research studies.
- Gathered, processed, and shipped lab specimens.
- Inventory of lab and office supplies.
- Enhanced patient safety by meticulously monitoring and documenting adverse events during clinical trials.
- Facilitated clear communication between principal investigators, sponsors, and study participants for seamless trial execution.
- Assessed patients'' eligibility criteria following strict adherence to inclusion/exclusion guidelines.
- Prepared and maintained regulatory documents for clinical trial submissions.
Manager
McDonald's
04.2020 - 06.2021
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Cross-trained existing employees to maximize team agility and performance.
Education
Certified Phlebotomy Technician - Phlebotomy
Northwest Career College
Las Vegas, NV07-2022
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Good clinical practices
- Electronic data capture
- Documentation management
- Organizational skills
- Records management
- Critical thinking
- Specimen handling
- Scheduling proficiency
- Participant recruitment
Certification
- CPT - Certified Phlebotomy Technician
- Laboratory Assistant
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Host
Bazaar Meat by Jose Andres
01.2024 - Current
Clinical Research Coordinator
JDR Dermatology Research
09.2022 - Current
Manager
McDonald's
04.2020 - 06.2021
Certified Phlebotomy Technician - Phlebotomy
Northwest Career College
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