Emma Stolz
Seattle,WA
Summary
Customer-focused hospitality professional with 8+ years of experience in front desk operations, food service, and guest relations! Known for enthusiasm, strong communication, multitasking, and creating a positive guest experience.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Front Desk Lead
Reside hotel
07.2024 - 03.2026
- Managed guest check-ins/check-outs and reservations with a focus on efficiency and customer satisfaction
- Handled guest inquiries, complaints, and special requests professionally
- Coordinated with housekeeping and maintenance to ensure smooth daily operations
- Maintained accurate records and processed payments
- Trained all new employees
Server/Waiter
The Skillet
02.2024 - 06.2024
- Delivered high-quality customer service in a fast-paced restaurant environment
- Managed multiple tables while maintaining accuracy and detail
- Assisted with cashiering, bartending support, and bussing as needed
Front Desk Agent
KEX Portland
04.2022 - 09.2023
- Assisted the housekeeping team in maintaining cleanliness and room turnover standards
- Provided front desk support, including reservations, guest services, issue resolution, and hostess duties for the connecting restaurant
Housekeeper
UT Health
05.2021 - 09.2021
- Maintained strict hospital-grade cleanliness and sanitation standards
- Followed safety protocols and infection control procedures
Server
The Bird Cafe
04.2018 - 01.2019
- Provided attentive service to guests and supported event operations
- Managed seating, reservations, and front-of-house coordination
Brand Ambassador
903 Brewer's
10.2017 - 06.2018
- Represented the brand at events, tastings, and retail locations
- Promoted products and increased local awareness
- Built relationships with customers and vendors
Bartender
Brick house tavern and TAP
01.2016 - 03.2018
- Prepared beverages and provided a full-service dining experience
- Handled high-volume service while maintaining quality and accuracy
- Delivered strong guest service and upselling
Education
High school diploma -
Bowie High School
Arlington, TX08.2010
Skills
- Guest relations
- Microsoft Office
- Hotel and restaurant experience
- Branding and marketing
- Leadership
- OPERA (hotel system)
- Customer complaint resolution
- POS systems
Additional Information
Authorized to work in the US for any employer
Certification
- Driver's License
- ServSafe, 10/01/28
- Food Handler Certification, 10/01/26
Timeline
Front Desk Lead
Reside hotel
07.2024 - 03.2026
Server/Waiter
The Skillet
02.2024 - 06.2024
Front Desk Agent
KEX Portland
04.2022 - 09.2023
Housekeeper
UT Health
05.2021 - 09.2021
Server
The Bird Cafe
04.2018 - 01.2019
Brand Ambassador
903 Brewer's
10.2017 - 06.2018
Bartender
Brick house tavern and TAP
01.2016 - 03.2018
High school diploma -
Bowie High School