Emma Troxell
Bloomington,IN
Summary
Customer service expert with a track record of efficiently managing inquiries and resolving conflicts in dynamic settings. Skilled in enhancing team collaboration and maintaining high service standards.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server
Crazy Horse
Bloomington, IN
08.2024 - Current
- Provided friendly and efficient service to guests in a fast-paced environment.
- Handled customer inquiries and resolved minor complaints professionally.
- Supported team members during busy shifts by assisting with various tasks.
- Upsold menu items to enhance guest experience and increase sales potential.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
Private Nanny
Lambert Family
Pendleton, Indiana
05.2023 - 08.2024
- Provided attentive care and supervision for children in the Lambert household.
- Managed daily schedules, including meals, naps, and educational sessions.
- Took children on outings such as parks, library visits, sports events or educational trips.
- Prepared snacks and meals, scheduled, and coordinated projects and reinforced appropriate discipline for children according to parents' specifications.
Receptionist
YMCA
New Castle, IN
08.2022 - 07.2023
- Greeted and assisted guests with registration and inquiries.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Updated and recorded customer or client information to maintain accounts.
- Processed membership applications and payments efficiently.
- Provided information about YMCA programs and services to visitors.
Education
Core 40 -
New Castle High School
New Castle, IN06-2022
Skills
- Customer service
- Customer relationship management
- Time management
- Problem solving
- Effective communication
- Liquor, wine, and food service
- Positive and professional
- Menu memorization
- Conflict resolution
- Teamwork and cooperation
Certification
Indiana ATC Employee Permit- 2025
Timeline
Server
Crazy Horse
08.2024 - Current
Private Nanny
Lambert Family
05.2023 - 08.2024
Receptionist
YMCA
08.2022 - 07.2023
Core 40 -
New Castle High School