Emma Veihl
Muskegon,MI
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
ED Clinical Support Specialist
Trinity Health Mercy Campus
01.2023 - Current
- Maintained up-to-date knowledge on industry advancements, continually improving the level of care provided to patients.
- Enhanced patient care by providing clinical support to healthcare professionals, ensuring efficient and effective treatment.
- Developed strong relationships with patients through empathetic communication and active listening skills, fostering trust and rapport.
- Served as a reliable resource to both healthcare providers and patients alike, addressing questions or concerns promptly and knowledgeably.
- Collaborated with interdisciplinary teams for individual patient needs.
Customer Service Associate
Chase Hammond Golf Club
04.2015 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Patient Companion
Trinity Health Mercy Campus
03.2021 - 01.2023
- Maintained clean, safe, and well-organized patient environment.
- Monitored and documented patient status changes to keep care team updated.
- Provided emotional support to patients and their families.
- Supervised daily activities and provided assistance to staff.
- Protected patient privacy by adhering strictly to HIPAA guidelines when discussing cases or handling sensitive information.
Phlebotomist
Trinity Health Mercy Campus
10.2019 - 05.2021
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
Education
BSN - Nursing
Baker College
Muskegon, MI05.2025
Associate of Science -
Muskegon Community College
05.2020
High School Diploma -
Reeths-Puffer High School
Muskegon, MI06.2019
Skills
- Patient confidentiality
- Clinical Documentation
- Vital signs monitoring
- Healthcare Team Collaboration
- Patient Care
- CPR
- Procedure Support
- Medical Equipment Operation
Timeline
ED Clinical Support Specialist
Trinity Health Mercy Campus
01.2023 - Current
Patient Companion
Trinity Health Mercy Campus
03.2021 - 01.2023
Phlebotomist
Trinity Health Mercy Campus
10.2019 - 05.2021
Customer Service Associate
Chase Hammond Golf Club
04.2015 - Current
BSN - Nursing
Baker College
Associate of Science -
Muskegon Community College
High School Diploma -
Reeths-Puffer High School
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