Emma Williams
Woodbury
Summary
Dynamic Pharmacy Technician with proven expertise at Walgreens in medication dispensing and workflow optimization. Recognized for exceptional problem-solving abilities and strong communication skills, enhancing customer satisfaction and operational efficiency. Committed to maintaining confidentiality and compliance with HIPAA regulations while delivering high-quality service in fast-paced environments.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Walgreens
10.2023 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Customer Service Representative
Domino's Pizza
06.2023 - 11.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Lifeguard
Great Wolf Lodge
02.2023 - 06.2023
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Responded to emergency situations in a timely, efficient manner.
- Upheld hygiene standards in pool and surrounding area.
- Handled incident reporting accurately and efficiently, documenting any occurrences that required intervention or assistance from lifeguard staff.
Education
Associate of Arts - Arts
Century College
White Bear Lake, MN06-2028
High School Diploma -
East Ridge High School
Woodbury06-2023
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Answering customer questions
- Medication dispensing
- Strong communicator
- Effective problem-solver
- Leadership qualities
Certification
- CPR/AED Certification
- FEMA Hazardous Materials
Languages
English
Native or Bilingual
Chinese (Mandarin)
Limited Working
Timeline
Pharmacy Technician
Walgreens
10.2023 - Current
Customer Service Representative
Domino's Pizza
06.2023 - 11.2023
Lifeguard
Great Wolf Lodge
02.2023 - 06.2023
Associate of Arts - Arts
Century College
High School Diploma -
East Ridge High School
Similar Profiles
Abigail BradenAbigail Braden
Store Manager at WalgreensStore Manager at Walgreens
Marie SiminitusMarie Siminitus
Senior Certified Pharmacy Technician at WalgreensSenior Certified Pharmacy Technician at Walgreens
Joseph MarkarianJoseph Markarian
Emerging Store Manager at WalgreensEmerging Store Manager at Walgreens
Claire ZookskiClaire Zookski
Manager, IM Process Enablement at WalgreensManager, IM Process Enablement at Walgreens
Isabelle CarlsonIsabelle Carlson
House Cleaner at Self-employeedHouse Cleaner at Self-employeed