Emma Woznicki
Flagstaff,AZ
Summary
Proven in enhancing guest experiences at Phoenix City Grille, I excel in customer service expertise and dining area maintenance. By fostering positive relationships and efficiently managing reservations, I've significantly reduced guest complaints. My adeptness in event planning and guest engagement, backed by a solid foundation in server support, showcases my ability to meet and exceed employer expectations.
Overview
4
4
years of professional experience
Work History
Hostess
Phoenix City Grille
03.2022 - Current
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Input orders accurately into POS terminal, split bills and accepted payments.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Promoted business loyalty by fostering positive customer relationships.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Babysitter
People in My Community
10.2020 - Current
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Prepared healthy, age-appropriate snacks and meals.
- Taught children to organize toys, wash hands, and share by leading by example.
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Planned fun outings and educational activities to keep children entertained.
Education
High School Diploma -
Northern Arizona University
Flagstaff, AZ05.2028
Skills
- Dining area maintenance
- Customer Service
- Server Support
- Event Planning
- Guest Engagement
- Complaint Handling
- Guest complaint resolution
- Reservations Management
- Customer service expertise
Timeline
Hostess
Phoenix City Grille
03.2022 - Current
Babysitter
People in My Community
10.2020 - Current
High School Diploma -
Northern Arizona University
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