Emma Wright
Macon,GA
Summary
Proven customer-oriented supervisor with several years of hands-on experience overseeing employee performance and offering knowledgeable guidance and support. Skilled in coaching and mentoring teams to enhance performance and efficiency. Demonstrated success in improving operational processes and fostering relationship building. Achieves notable gains in team productivity and customer satisfaction through effective training and mentoring. Expert in industry best practices and principles of employee management. Blends superb time management and organizational skills to drive group success.
Overview
5
5
years of professional experience
Work History
Supervisor
Chick fil a Inc.
Kennesaw, GA
02.2024 - Current
- Trained new employees on company policies, job duties, and performance expectations.
- Recruited, hired, trained, mentored, coached, and evaluated staff as necessary.
- Complied with company policies, objectives and communication goals.
- Monitored employee productivity to provide constructive feedback and coaching.
- Trained new employees on company policies and procedures.
- Participated in recruitment efforts by interviewing prospective candidates for open positions.
- Responded to customer questions regarding products, prices and availability.
- Identified needs of customers promptly and efficiently.
Team Trainer
Chick-fil-A
Kennesaw, GA
08.2021 - 01.2024
- Provided constructive feedback and one-on-one coaching to employees.
- Provided guidance to team members on best practices in customer service.
- Collaborated with management to identify areas of improvement in organizational processes.
- Monitored, evaluated and recorded training activities or program effectiveness.
- Assisted in creating a motivational atmosphere that encouraged team growth.
- Documented performance, safety and customer service needs to improve operations.
- Adapted training approaches to accommodate individual learning needs.
Team Member
Chick fil a
Macon, GA
12.2019 - 05.2021
- Answered customer questions about food preparation, responding to ingredient and allergen concerns.
- Measured ingredients according to specified recipes to reduce waste.
- Completed side tasks by restocking condiments and cleaning refrigerators.
- Assembled and served meals according to specific guest requirements.
- Collaborated with other team members to ensure timely completion of tasks.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Replenished beverages throughout shift ensuring availability at all times.
Education
High School Diploma -
Howard High School
Macon 05-2022
Some College (No Degree) - Interior Design
Chattahoochee Technical College
Woodstock, GASome College (No Degree) - Organization And Profession Communication
Kennesaw State University
Kennesaw, GASkills
- Coaching and mentoring
- Staff education
- Inventory oversight
- Task delegation
- Training and mentoring
- Customer service
- Team building
- Processes and procedures
- Attention to detail
- Decision-making
- Staff management
- Performance management
- Public speaking
- Relationship building
References
References available upon request.
Timeline
Supervisor
Chick fil a Inc.
02.2024 - Current
Team Trainer
Chick-fil-A
08.2021 - 01.2024
Team Member
Chick fil a
12.2019 - 05.2021
High School Diploma -
Howard High School
Some College (No Degree) - Interior Design
Chattahoochee Technical College
Some College (No Degree) - Organization And Profession Communication
Kennesaw State University