EMMA YODER
Sarasota,US
Summary
Diligent server and cashier with background in customer service and cashiering. Proven ability to handle transactions accurately and efficiently while maintaining positive customer experience. Demonstrated excellent communication and problem-solving skills in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Server
Daiquiri Deck Siesta Key Village
06.2025 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Customer Service Representative
Big Earth Landscape Supply
12.2023 - 12.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Customer Service Cashier
PUBLIX SUPERMARKETS
12.2017 - 02.2021
- Developed strong organizational skills to efficiently manage multiple tasks simultaneously, such as restocking shelves and operating a cash register.
- Demonstrated excellent customer service skills while processing payments, helping customers find items and answering questions.
- Processed returns, exchanges, and refunds in accordance with store policy.
- Processed cash, check, and credit cards for customer purchases.
Education
High School Diploma -
Riverview Highschool
Sarasota05-2022
Skills
- Cash handling
- Sales expertise
- Guest relations management
- Suggestive selling
- Item promotion
- Professional appearance
Timeline
Server
Daiquiri Deck Siesta Key Village
06.2025 - Current
Customer Service Representative
Big Earth Landscape Supply
12.2023 - 12.2024
Customer Service Cashier
PUBLIX SUPERMARKETS
12.2017 - 02.2021
High School Diploma -
Riverview Highschool