Jason Castle
Sarasota
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Server
Zota Beach Resort
Longboat Key
02.2024 - Current
- Provided food service at a high paced, up scale restaurant. Accurately recording food and drink orders, up selling food and drink orders, running multi course meals and collecting forms of payment.
- Comprehension of fine dining experience including double mise, wine service.
Server
The Cheesecake Factory
Sarasota
09.2022 - 02.2023
- Set up restaurant to opening standards
- Give menu presentation to guests and help guide them to a memorable experience.
- Handle all transactions of checks/cash and turn in daily sales reports
- Expedite all closing side work in a thorough timely manner.
- Overall, give the guest an experience that makes them feel they are valued and are welcome to come back.
Server/Bartender/Trainer
Landry's Chart House Restaurant
Longboat Key
06.2021 - 01.2023
- As a lead server I was responsible for all opening and closing duties for the restaurant. I was also responsible for assigning opening and closing duties and holding other employees accountable.
- As a server we are responsible for maintaining a five-star experience for our guests that are dining. Most of our guest are regulars and we strive to make them feel comfortable.
- As a bartender we are required to make sure we have all mixes, juices, beer wine and ready for the shift.
Lead Server/Bartender
TOMMY BAHAMA'S RESTAURANT & BAR
Sarasota
06.2016 - 06.2021
- Provide excellent guest service and promote a relaxed but professional environment for our guest.
- As a lead server I was responsible for delegating duties/tasks to set the restaurant for success. This also included holding servers accountable for their running and closing side work.
- Having extensive knowledge of the menu was very important to help sell our chefs specials and all products.
- As a bartender I was responsible for setting up the full bar including preparation on all fruit, mixes, and presentation of the bar. I was also responsible for making cocktails in a timely manner for the servers guest.
- Handling all money for the specified shift and balancing the drawer after the shift.
Head Waiter/server
Carrabba's Italian Grill
Sarasota
08.2019 - 11.2019
- Handle each guest with exceptional customer service.
- Explain all dishes and menu information in detail.
- Make a connection with each guest and focus on a memorable dining experience.
- Handle all cashouts for the daily shifts and send Daily Sales report to our Proprietor and JVP of company.
Server / Manager
The lazy lobster Sarasota
Sarasota
01.2019 - 06.2019
- Provide excellent customer service that meets and exceeds guest expectations.
- Perform all opening duties to make sure for a successful shift.
- Responsible for knowing all menus in detail to provide correct information for all guests including wine and spirits menu.
- Maintain all running side work to ensure a successful shift.
- As manager / server, I help customers with issues/ challenges. Also responsible for overseeing all closing duties with includes handling financial statements and balancing daily logs for the shift.
Account Executive
Kusser Fountain Works
Tampa
10.2008 - 11.2015
- Work directly with sales coordinator to establish structure within the sales department
- Call on new and existing customers, sometimes requiring national travel.
- Responsible for sourcing and developing client relationships and referrals.
- Handle additional sales leads, both in and outside of Florida.
- Promote additional development by adding new key contacts within the region to include architects, developers and installers.
- Work with the Design department for hydraulic, electrical, and conceptual design for customers and works closely with CAD department for print generation.
- Complete understanding of pricing and proposal models and ability to specify, estimate and quote fountain designs.
- Attend and/or work product and trade shows as required.
- Travel as required to expand customer base and meet sales goals.
- Other responsibilities as assigned by Vice President.
- Maintain contact with all clients in the market area to ensure high levels of Client Satisfaction.
- Demonstrate ability to interact and cooperate with all company employees.
- Build trust, value others, communicate effectively, drive execution, foster innovation, focus on the customer, collaborate with others, solve problems creatively and demonstrate high integrity.
- Maintain professional internal and external relationships that meet company core values.
- Proactively establish and maintain effective working team relationships with all support departments.
Education
Associate Arts -
Leeward Community College
Pearl City, HI06.1994
High school or equivalent - Business
General Brown Junior-Senior High School
Dexter, NY06.1992
Skills
- Sales
- Bartending
- Restaurant management
- Account Management
- POS
- Negotiation
- Communication skills
- Direct sales
- Customer service
- Restaurant experience
- Cash handling
- Outside sales
- Upselling
- Serving
- Time management
- Leadership
- Cash register
- Guest services
- Retail sales
- Food service
- Organizational skills
- Training & development
Certification
- Driver's License
- Food handler certificate
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Server
Zota Beach Resort
02.2024 - Current
Server
The Cheesecake Factory
09.2022 - 02.2023
Server/Bartender/Trainer
Landry's Chart House Restaurant
06.2021 - 01.2023
Head Waiter/server
Carrabba's Italian Grill
08.2019 - 11.2019
Server / Manager
The lazy lobster Sarasota
01.2019 - 06.2019
Lead Server/Bartender
TOMMY BAHAMA'S RESTAURANT & BAR
06.2016 - 06.2021
Account Executive
Kusser Fountain Works
10.2008 - 11.2015
Associate Arts -
Leeward Community College
High school or equivalent - Business
General Brown Junior-Senior High School