Emma Young
Student
Duluth,GA
Summary
Results-driven professional that is focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers a strong background in customer relations and communication and strives for optimal results always.
Overview
1
1
year of professional experience
2
2
years of post-secondary education
Work History
Front Desk Clerk
Atlanta Iceforum
Duluth, GA
06.2021 - 07.2022
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained transaction security by verifying payment cards against identification.
- Oversaw fast-paced front desk operations and guests' needs at a busy facility.
- Answered customer telephone calls promptly and appropriately handled needs.
- Maintained clean and organized front desk areas to uphold a polished company image.
- Resolved customer issues quickly and notified the supervisor immediately when problems escalated.
- Trained new team members on company procedures, customer service, and issue resolution.
- Completed all tasks in compliance with company policies and procedures.
- Organized, maintained, and updated information in computer databases.
Education
High School Diploma -
Peachtree Ridge High School
Suwanee, GA 08.2021 - Current
Skills
Problem-solving skills
Multi-line phone systems
Cash Handling
Time management
File management
Guest services
Hospitality service expertise
Figure Skating
Dedicated figure skater from 2019-Current.
Club Participation
- Proud member of Model United Nations from 2021-Current.
- Dedicated founder and president of the Peachtree Ridge Literary Club
- Member of the National Honors Society
- Illustrious member of the Peachtree Ridge Leadership Team
- Honored member of the Suwannee Youth Leaders
Timeline
High School Diploma -
Peachtree Ridge High School
08.2021 - Current
Front Desk Clerk
Atlanta Iceforum
06.2021 - 07.2022