Emma McClellan
Summary
I am a dynamic and dedicated professional with a strong work ethic and exceptional customer service skills, and I am motivated to learn as effectively and quickly as possible. Proven ability to manage multiple tasks efficiently while maintaining high standards of cleanliness and documentation. Experienced in teamwork and collaboration, ensuring positive outcomes in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Server
Sharkey's Wing and Rib Joint
08.2024 - 05.2025
- Demonstrated strong multitasking skills by managing multiple parties simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Undergraduate Research Assistant
Dr. Zehra Gulseven
06.2024 - 05.2025
- Maintained source documentation following good documentation practices.
- Developed skills in various research methodologies, ensuring high-quality work across diverse projects.
- Contributed to the collection of data for several research projects, managing time effectively to meet deadlines.
- Participated in regular lab meetings, contributing and gaining valuable insights and suggestions for ongoing projects.
- Ensured compliance with ethical guidelines when working with human subjects or sensitive data sources throughout all stages of a given study.
- Strengthened collaboration between team members, maintaining open communication channels for better project results.
Barista
Mill Mountain Coffee and Tea
05.2023 - 08.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Veterinary Assistant
Merrifield Animal Hospital
06.2021 - 06.2022
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
- Implemented proper sterilization procedures to maintain a sanitary work environment and prevent cross-contamination risks.
- Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.
- Facilitated efficient inventory management through regular stock checks, ordering supplies, and organizing storage areas.
- Provided customer support to clients, answering questions and addressing concerns.
- Helped with training of new veterinary assistants and support staff to improve individuals' capabilities.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Positioned animals for diagnostic imaging such as x-rays and scans.
Veterinary Emergency Receptionist
Bay Beach Veterinary Emergency Hospital
06.2020 - 05.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and informed the veterinarian on the status of incoming emergencies.
- Kept reception area clean and neat to give visitors positive first impression.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Worked effectively and diligently in a high-stress environment.
Veterinary Assistant
Mount Vernon Animal Hospital
08.2019 - 05.2020
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
Education
Double Major: Biology And Psychology
Virginia Tech
Blacksburg, VA05-2025
Skills
- Strong work ethic
- Exceptional customer service
- Cleaning and sanitizing
- Medication administration
- Appointment scheduling
- Pharmacy inventory
- Reception duties
- Teamwork and collaboration
- Data collection
- Complex Problem-solving
- Documentation skills
Languages
ASL
Elementary
Timeline
Server
Sharkey's Wing and Rib Joint
08.2024 - 05.2025
Undergraduate Research Assistant
Dr. Zehra Gulseven
06.2024 - 05.2025
Barista
Mill Mountain Coffee and Tea
05.2023 - 08.2024
Veterinary Assistant
Merrifield Animal Hospital
06.2021 - 06.2022
Veterinary Emergency Receptionist
Bay Beach Veterinary Emergency Hospital
06.2020 - 05.2021
Veterinary Assistant
Mount Vernon Animal Hospital
08.2019 - 05.2020
Double Major: Biology And Psychology
Virginia Tech
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