Emmaculate Atangana
Chandler,AZ
Summary
Adept at enhancing customer experiences and sales figures, I leveraged my expertise in cash handling and customer service excellence at Engen Filling Station. My proactive approach in mentoring new staff and promoting store incentives significantly contributed to a positive shopping environment, showcasing my ability to drive results and foster team collaboration.
Overview
9
9
years of professional experience
Work History
Cashier
Engen Filling Station
04.2018 - 03.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Addressed customer needs and made product recommendations to increase sales.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Increased sales of promotional items by informing customers about current offers.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Performed cash, card, and check transactions to complete customer purchases.
Merchandiser
Spar Grocery Store
05.2015 - 01.2018
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Trained new team members in merchandising best practices, ensuring a cohesive approach across the store.
- Assisted customers in locating desired items or suggesting suitable alternatives when necessary, contributing to an elevated shopping experience.
Education
High School Diploma - Mathematics
Barnato High School
South Africa12.2008
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cleaning and sanitizing
- Cash handling
- Time management skills
- Team collaboration
- Customer service excellence
- Cash handling and management
- Customer relations
- Cash register operation
- Order taking
- Cash management
- Payment processing
- Conflict resolution
- Refunds and exchanges
- Merchandise restocking
- Payment collection
- POS systems
- ID verification
- Attention to detail
- Fraud prevention awareness
- Loss prevention
- Liquor regulations and compliance
- Spirit, wine, and beer expertise
- Upselling techniques
Timeline
Cashier
Engen Filling Station
04.2018 - 03.2024
Merchandiser
Spar Grocery Store
05.2015 - 01.2018
High School Diploma - Mathematics
Barnato High School
Similar Profiles
Henry ArpHenry Arp
General Manager at Noordoewer Engen Service StationGeneral Manager at Noordoewer Engen Service Station
Thato MotaungThato Motaung
Manager at Highway Filling StationManager at Highway Filling Station
B M Saad AlveeB M Saad Alvee
Customer Service Representative at Meghan Filling StationCustomer Service Representative at Meghan Filling Station